Lexus of Brookfield

Price quoted was not what was charged. $800 in add-on fees when finalizing the paperwork. Promised to include a lifetime wax product, but they have no idea if it was applied before I picked up the car. Make sure you get all promises in writing because they seem to have a fair amount of turnover. Just because someone promised you a free detailing or free oil change, there is a good chance that person will no longer be at the dealership when you try to get the work done. All I can stress is get the final price IN WRITING before agreeing to buy a vehicle from these people and make sure you get all promises IN WRITING as well.

My wife and I bought a used Saturn Outlook XR from Lexus Brookfield. Jeff Baker was great, but the vehicle they sold us is a Lemon. Body work and paint coverup noticed after we purchased, A/C stopped working few months after buying, and we recently found out the vehicle will need a transmission. That’s $4,000 out of pocket. We tried to negotiate a trade on another vehicle, but management would not budge.

I recently purchased my first Lexus at Lexus of Brookfield, and had an absolutely top-notch experience. My salesman Jim J, was knowledgeable, personable and stress-free and made the whole process as easy as can be. After purchase, Wade S. tutored me through all of the extensive technology available in this great car. Overall, an extremely satisfying experience.

I bought my IS350 recently and it was a great experience. Everyone I worked with was professional and very nice. I would highly recommend this dealership!

Sales Team is outstanding. Service is always top notch. I strongly recommend Lexus of Brookfield for all of your automotive needs.

I own 2 autos..I buy a new auto every year and a half for the past 15 years. This is the first auto that I have bought that had a technology specialist. I was impressed with this. I have bought Cadys,Lincolns,and many others. Wade Schumacher went over everything the day I bought for over 1 hour. Then I came back in a week with questions. He told me anytime I have a question get back to him.People like Wade Schumacher makes a difference in buying a auto from you..I know when I have a technology question I can count on him. I don't get impressed easy but Wade did impress me.

Started dealing with Nate Rench the Internet Sales Manager at Lexus of Brookfield on a 2018 NX-300 from my desktop and couldn't be more pleased. The old way of dealing on cars was to head to dealership and spending hours trying to get a good deal. I was able to get all the information I needed and a great deal before even heading to the dealership to test drive the car. Once I arrived Nate set me up with Salesman Bob Strauss and we closed the deal in a third of the time. This dealership was top notch! Couldn't be more happy ;-)

I have to say that Adam Elbiadi of the Internet department was very responsive & helpful. The price was reasonable, it just came down to too great a distance in too bad of driving conditions from Northern Michigan.

Outstanding service and sales and The GM was exceptionally well versed and friendly.

I have to say that Alex at Lexus of Brookfield made my buying experience wonderful. There was no pressure to sign on the dotted line, he addressed every question that I brought up and gave me a very good price on the vehicle I chose. I was there several times and every time I was met by Alex and taken care of. I went to many other dealerships looking at vehicles and none of them compared to Lexus of Brookfield. Thanks to the wonderful team that worked with me to help make buying my new car a no hassle and delightful experience. I would highly recommend this dealership and especially Alex... Also I loved the finishing touch, a beautiful bunch of a dozen long stemmed red roses as a thank you from them.