Porter Hyundai

I’ve been to the dealership several times for repairs and have been disappointed each time. We took our car in for a factory recall (replacing an ABS sensor) then the next day the battery has two dead cells. We have it towed back and they claim it’s not their fault. We eat the cost of the new battery plus tow and forget about it. Ten months later another dead battery; check it with a multimeter and it’s got zero volts meaning something separated no the inside. When I pulled the battery to return it, as it’s still covered by the warranty, I found out they didn’t even bolt it down. Take it there and they can’t test it because their battery testing machine can’t read a completly fried battery (my $10 multimeter could). They fork over a new battery, but the kicker is when we asked them why wasn’t it secured when they installed the new battery last time their response was “if the holddown wasn’t there when we received the car, we don’t put it on”. In other words they couldn’t take the time to inform the customer they needed a $9 part that would have saved them from replacing a $90 battery ( the could have at least put a zip tie around the battery and let me know I needed to fix it) As a bonus they also did not put on the battery insulating sleeve, which I saved from the original battery before it was scraped, claiming since the sleeve was old it wouldn’t fit the new battery. When I was installing the battery hold down I was able to slip the sleeve on no problem. This entire conversation was had with the service manager of the dealership.