If I could give negative stars I would! I was in a car accident and decided to take my car to be repaired here. BIG MISTAKE!!!!! My insurance company was going to pay for the repairs so they needed an estimate, in which pictures had to be taken and sent to an adjuster. They had my car for over 6 weeks, I kept getting excuses from them that it was my insurance company or the technician was out sick. Finally I went in to see what the issue was, the manager walked out and said you need a new insurance company, they are cheap! My insurance company is Liberty Mutual, I have premium insurance, I found out later they were sending the estimate to the incorrect email address. My car sat out in the snow for weeks with the bare engine exposed to the snow and bad weather we were having. Finally 6 weeks passes by I’m fed up, I call and tell Steve I need my car soon, he asks when do you need it by??? What kind if repair shop asks that??????? I finally come to pick up my car and when I arrive I notice paint peeling and small hole in my bumper. At this point I’m confused, because I was told it was ready. Steve runs out and says “I owe you a car wash”. Anyone with eyes could clearly see it needs more than a car wash. He proceeds to tell me “I’ve been doing this for 40 years” and starts complaining about how much the parts cost on my car. I leave with my car and schedule to come back to have the issues repaired. He says he only needs it for a day..well a day turned into a week! Now I got my car back and there is a large bubble and paint is peeling all over the fender. When I took the car back to show them the issues I’m greeted with 4 staff members walking out, one of the staff members has a gun on his belt. Was all of this necessary??? I ask him to pay for the repairs at another garage and he refuses and offers to fix it. At this point i will never bring any of my cars to them!
Jay Ward
Harrisburg, PA
June 9th 2022