First Team Subaru Suffolk

What a great experience! Easiest vehicle purchase I have ever had! Everyone at the dealership welcomed us with smiles and were genuinely happy to be working there! Coming from Gloucester we didn't know what to expect. From the initial greeting to the vehicle delivery, every aspect of the vehicle purchase was superb! Sang was outstanding! He kept us informed as to the vehicle's arrival date and worked with us on the options! Shawn was great as he delivered the vehicle and went over all aspects of the vehicle! Would we recommend this dealership, absolutely!????

I purchases a new Subaru Forester Sport in December 2023. The sales transaction was handled very smoothly with no problems or hassles. All of the people I dealt with during the sales transaction were knowledgeable and courteous. I recently returned to the dealership for my Love-Encore visit. Ms. Willis spent over an hour with me answering all my questions and helping me to understand all of the features of the vehicle including the use of the multi media system. Ms. Willis was fully knowledgeable about all of the vehicle's features and and able to help me to understand those features which I had not previously tried out. All of the people at the dealership seem to be genuinely interested in providing courteous and helpful support to the customer. I really love the vehicle I purchased, and can wholeheartedly recommend the vehicle and the service provided by First Team Subaru Suffolk

Everyone on the Team there in Suffolk did an awesome job making us comfortable with buying a new car!

I just had a terrific experience purchasing a used Subaru from First Team Subaru. Lori and Ashley were straight-forward and helpful as I got my information, considered the purchase, and settled on the price. Completing the purchase was also easy and painless, with everyone friendly to work with. Charliyn was especially warm and fun to be with as we worked through all the details. Thank you all as I am enjoying my "new" ride!

First Team Subaru was more than willing to help out and work with me when purchasing my brand new Crosstrek. I have been through the car buying process numerous times with other dealers and by far First Team was the best experience I have had.

I purchased a 2021 Subaru Outback at the end of November; the sales team was very professional and took the time to organize multiple test drives, including of vehicles that I asked about on-the-spot. Everything was very clean, and the entire team was very mindful and polite with respect to the current COVID situation. I also purchased additional parts at the time of sale and set a date in early December to have those additional parts installed. Although there was some miscommunication at the time of purchase with regards to labor/installation costs, the team at Subaru were willing to work with me to sort out my installation as a deal with my purchase of parts. A special thank you to Hugh, Brooks, Jarvis, Ray, and Dorothy! You guys went above-and-beyond at a moment's notice to get all this done! Ya'll are great! First Team continues to impress; I will be returning in the future!

Drastically lowballed the trade in value of my vehicle while I was purchasing a new Subaru that had been on order for over a month. The trade in vehicle was then listed for sale by the dealership for quadruple the amount given as trade in value. I was a returning customer but will never purchase another vehicle from this dealership with shady business practices.

I had a great experience. They were helpful, friendly and didn't pressure me. My salesperson, Chase McCarter was knowledgeable and accommodating as was sales manager Hugh. They went above and beyond staying late for me to try car out knowing I didn't have bank draft in hand yet therefore they were not going to sell me the vehicle that night. I returned the next day after reflecting on my experience and bought the vehicle. Highly recommend anyone visit First Team Subaru and talk to them first. Couldn't believe how accommodating salesperson Chase McCarter was, staying late on a Friday night and answering questions until I had every answer I desired!

Our salesman Russ, was extremely helpful in working with us to assure we selected the vehicle that would fit our needs. It was a very pleasant experience and before leaving with our vehicle, he spent time to explain the various features. We were also introduced to Scherlyn, their concierge, who assured us that she would be available to go over the car in detail and suggested we meet in about 3 weeks to give us some time to familiarize ourselves with our vehicle. I must say, if you don’t take advantage of this lady’s knowledge to explain all the features of your vehicle, you are making a serious mistake. This has been one of the best experiences we have had in buying a car. My thanks to Russ and Scherlyn for their help.

I know another review already stated this but I hate going to dealerships given all the past experiences I've had. Customer service isn't rocket science...treat people with respect, dignity...like people. Many dealerships get it WAY wrong but First Team Subaru seems to have figured it out. While we didn't buy a vehicle due to First Team Subaru (and the First Team network) not being able to accommodate our VW Jetta TDI recall return needs, I would absolutely go back and buy a vehicle from them. Jessica Rodriguez was amazing to work with. Extremely friendly, no pressure and patient as we whittled down what we wanted our first Subaru to be. Thought the sales manager was going to be fun like all other dealerships, but Mike Gray was awesome as well. If we weren't moving and had been able to get our VW recall accomplished with them, we would ABSOLUTELY have bought through them. I think First Team Subaru ruined car shopping for us as I'm not sure we will find a crew like this again. Can you open a dealership in St. Louis :) ! We may not have bought a vehicle from you do to timing and circumstances, but will definitely let people know how awesome you all are.