Essendon Ford

I couldn’t be more critical and disappointed with Essendon Ford. Sales process was Ok, a bit disappointed with my trade in price but no great surprises there. Delivery process was fine and my new (used) car was in great condition on pick up and has given me no problems. But how the attitude changes when you drive out of the yard! Despite several calls and emails regarding my relatively minor issue, I have had no response, they could not care less. Clearly their mantra is to say / do whatever is necessary to get a sale and then ignore the customer. They couldn’t do any more to reinforce the reputation of a used car salesperson. I would definitely not recommend Essendon Ford. What a flawed business model to treat customers with such contempt and remove any possibility of repeat business. Steer clear if you can.

Louie, with thanks for more than just selling a car!!! Albeit all communication was above approach and we are exceptionally happy with the car we did purchase.

Had an incredible experience with Mark who sold me my new car. Amazing communication and happy to go the extra mile to help me and my family. Greta atmosphere and a super nice team. Amazing ????????

salesperson Loui was down to earth and friendly to deal with. felt comfortable purchasing a vehicle with Loui.

Louie is the man to talk to if you are looking to purchase a car. My wife and i went to Essendon Ford to have a look at a mustang i saw advertised on line. Louie came out and made us feel welcome.He even delivered the car to us out in the Yarra Valley. So thank you Louie.

Thank you Josh in these hard times you made buying a car so much easier. I had so much trouble with Toyota as they just played with me for 6 months.yet you got me a good trade in and a wonderful new ford puma in 2 weeks. And never ignored me like Toyota. I could not recommend Josh and essendon ford any higher they were fantastic.

MIA was fantastic in meeting my needs when I wanted to add some parking sensors to the front of my fabulous Ford Focus SA St-Line. MIA arranged for the work to be done at the same time as my logbook service. FRANK from the Ford Customer Service Team ensured I had a quality loan car to drive while my car was in their service center. The service I received when dropping my car off and when collecting it was second to none. I've dealt with European car service centres with less care and attention, and would highly recommend the service and support provided at Essendon Ford.

We just recently bought a 2015 Ford Ranger from Essendon Ford and they were friendly ,very helpful and because of Covid lockdown they had the car delivered to us in Gippsland . We have had curtesy calls to see how everything is going. we are so happy with our purchase, we will go back again.

Looked at a Ranger Demo, went in the following day to talk numbers. Sadly the bad attitude I received from the receptionist who was more interested in reading her phone than helping me was appalling. Missed sale as went to another nearby dealer and bought new great price.

Louie was extremely helpful and kind during our car search process! Not only did he give us honest opinions, but he gave us a variety of choices which showed his great interest in wanting to achieve client satisfaction! Overall, thanks to Louies great help and kindness, we managed to purchase a car! Great work Louie!