Luxury Pet Spa & Boutique Inc

New Hyde Park, NY


3.7 · 3 Reviews

Luxury Pet Spa & Boutique Inc

New Hyde Park, NY

Overall Experience
Customer Service
Value
Your Groomer
No Would you recommend this grooming salon?
I wish I could say it was great. I really want to. I brought my dog in to get groomed. I stated in the beginning how I wanted her cut which was low cut on the body and sanitary areas, rounded paws and 2 ponytails. This is the same thing I get done every time. I was called 15 minutes before they closed and was told your dog is ready but were closing soon. I got there in time to pick her up and there were still other people picking up their dogs so I was ok. But when I got my dog they gave her this big green bow and her cut wasn't what I expected. I asked the girl how come they didn't do the 2 ponytails she said I dont know I wrote it down for them. So she went thin the back and told the guy and he was like we cant do 2 bows and he told me thats not possible so I asked how if thats what I get all the time. The girl in the front apologized and he told her no dont apologize. So I asked if they could fix it. The owner in the back had a whole fit. She started having a fit saying she do t have no time for no bows its not her fault there was a breakdown in communication her basement is flooded and she dont have time its after her shift. But mind you this is the owner its her business and I would think that if you own a business and drop the ball that you would fix it especially if the customer is paying. Im all about supporting businesses but the way she treated me all because I wanted 2 ponytails on my dog so she could look cute for surgery when she gets her eyesight back I dont think I did anything wrong. So when she started having a fit I asked for my dog back and she told the front desk rep yeah take the dog let her take the dog outta here because I dont have no time to be fixing bows its after my shift. I've never felt so disgusted and belittled ever. Hopefully everyone else's experience will be better but for me its definitely a pass.


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