McGrath Arlington Kia

McGrath Arlington Kia


4.7 · 295 Reviews

DO NOT EVER GO TO THIS STORE. you will just waste your time and money there. There is no minus rating option available here otherwise i would have given them that. WORST experience with them. Trash service and sales team themselves have lack of information and knowledge. Rude while following up for update on my payment. First they confirmed everything with bank, got approval of loan and handed over key of a car to us and then after 18 days (12th March 2021 to 30th March 2021) they asked for more money (e.g. $ 4000 more while i had paid $2000 as a down payment already) or else asked us to give the car back. while asking for an explanation they blamed us for credit score but in that case why we got the key at first ? and why they took 18 days to get back? We decided to give the car back but the sales person said he wont be able to give the down-payment money back right away but he will give the check in couple of days. They made us wait 15 days to get the money back because he said signing authority is not available. They gave me $ 1100 back from $ 2000 down payment i made. They deducted $ 900 which is very unfair. When we requested him for more, they gave $ 250 more which they said was for prorate payment. they charged $ 500 for restocking fee and $ 150 for the miles i drove the car. i understand $ 150 charge but why they charged us $ 500 restocking fee? You got the approval first and then you gave us the car then why we got charged for restocking ? Name of the sales person we had worst experience with is Chris Duplancich, he was having zero knowledge about the car and he didn't even try to give us any other options in car also he was just pushing us to get the extended warranty of $ 2000. 

Pinal P
April 19th 2021