Goldy Holden

I bought a used car from there. The car had only one key. I asked the sales man Shane Parker about the other key and he said the car comes with one key only. He also made me believe that it will only cost $100 to make a spare key. After the deal is done I found out that making a spare key would actually cost me $529 !!!. I've contacted the sales man again asking for a fair solution but he ignored me as the deal is done. I've contacted customers service and no reply from them. I've contacted the dealership manager Darius Doutch but no reply. Also contacted the used cars department manager Kevin Parry but they all ignoring my emails. All what I was asking for is to be honest with customers and not mislead customers in order to finish a deal but it looks like misleading is a common practice there. Please don't repeat my mistake by trusting sales people there. They don't tell the whole truth, they won't mind misleading in order to finish the deal. Once the deal is done you are on your own and they won't care about you at all. My advice to the management there, Honesty and integrity will support your business in the longer term. Misleading customers shouldn't be allowed anytime. Trust is very important for this kind of business. Thanks

Very disappointed with the service provided by the sales manager. After querying pricing on a used car and being told there was no flexibility, I was told I would have paid $50k for it brand new 2 years prior, when based on research I knew for a fact that brand new RRP was $42k. I also commented that I had test driven that make and model elsewhere just that week that was listed at the same price yet a year newer, had done 30,000kms less and still had most of its warranty (shame it had since sold), and I was basically called a liar. I also noted that the car was pulling to the left a bit, to be told that it hadn’t been serviced yet, even though the log book in the glove box indicated it had just been serviced. All entires in the log book were also completed in the same handwriting... Needless to say I left without purchasing the car as I didn’t trust a word I was being told, and wouldn’t recommend this dealer to anyone. These sort of salespeople are what give the industry a bad reputation.

Am very happy with my new Vitara, if you are planning on buying a car from Goldys I would recommend you see Cain Wilson, he is professional, helpful and delivers what he promises. Thanks Cain Wilson, will see you in 3 years for my next car.