Sunshine Ford

One star is being nice . These people lie never deliver and as they always ask when a bad review is done they wish for you to take this off line by emailing marketing. Well won't happen and if I have to email marketing and they do not know what we have been though as a customer clearly the whole company has no idea what the customer has to endure with these people. Customer service is not there major focus it is there bottom line . Most companies are concerned for this but this company will not budge even when there incompetent staff mess up . I brought a Ford Ranger Raptor paid over 110k for this vehicle and had nothingbut promlems with it. It has been a disaster from beginning to end ... Within the first two weeks the car was off the road for three months and the problems just kept comming . The list of issues I had both with Ford Australia and the car would not fit into this review. I have now asked them to take the car and give me you best price for it .Yep they won they finally wore me down enough I just want to get rid of it at any price I was promised this would take 2 days .. Not sure why 2 days as most places can give you a cost on the spot. When I asked for the quote after 2days the responce was sorry do we still have your car. Which my response I hope so cause I don't have it. Do yourself a favour don't buy a Ford Raptor mine was the last of the original model you think they could get it right .God forbid what the new model is like for the money there are much better cars out there and much more reliable.As I have already stated your standard responce to these type of reviews I will not be doing don't be sodon't be lazy just go and ask your fellow staff members I sure they will know and can fill you in on the history of the one big LEMON

Fantastic service. Took my Ford Territory in on the spare of the moment with Sync software issue due to jump starting. Wes thank you for your great friendly greeting and going out of your way to help. Not only got the car in to be fixed but also organised a loan car. Not only fixed the software issue but also updated the navigation maps and washed the car. Good Old Fashioned service, well done. If I live here this is where my next car would come from.

If you don’t have the parts for a customer call or message to tell them instead of making them drive 20 mins each way. Such a waste of time. Pathetic service.