#1 Cochran Volkswagen of South Hills

#1 Cochran Volkswagen of South Hills

Pittsburgh, PA


4.6 · 11 Reviews

All sales Reviews for #1 Cochran Volkswagen of South Hills

Purchased a VW Tiguan from the South Hills, PA dealership on 11/7/2019. Dan Giancola (Sales Consultant): Detailed when showing the vehicle and seemed knowledgeable. However, the day I was purchasing the vehicle he did not take it off the lot to clean and prep until after I showed up - we communicated prior the exact time and date I was showing up. Also, failed to notify me of a key document (Temporary Auto Identification Card) required prior to processing paperwork. Robert Zawojski (Finance Manager): Explained the paperwork thoroughly. Limited pressure altogether to sell you something additional. Main issue came on 1/17/2020. Robert emailed me stating I had not completed an Ohio VIN Inspection form (since I live in OH) and that I would need to before I can get the vehicle title. Only problem was I had never received that document at the time purchasing the vehicle nor became aware of it until Robert's email. After 4 days of getting nowhere with Robert I contacted another employee in hopes they may be of more assistance. Enter Jessica Cupini. Jessica Cupini (General Sales Manager): Was very helpful in picking up where Robert fell short to get my title work taken care of. She apologized on his behalf and promised to ensure a more thorough process on their part moving forward. After clarification on what additional documents they required she had me send the document USPS Express Mail on 1/22/2020 which I was told I would be reimbursed for - have yet to receive reimbursement from Cochran. As of 2/7/2020 (exactly one month after my vehicle's temp plate expired) my county clerks office confirmed that they still have NOT yet received the vehicle documents and title from Cochran. Would not recommend purchasing from Cochran's South Hills dealership unless you enjoy months of hassle and heartburn.

Brandon
February 10th 2020