Sunshine Kia

My vehicle was involved in the recall (Kia Sportage) Some time ago I rang the service department twice and it always has an ansaphone. Left message for someone to call . Waited a week before ringing the main number and she sent them an email requesting a callback. Nothing. Rang Service again and finally got to speak to someone. Made appointment for my car to go in. I recently discovered I could not attend on that date so rang yesterday to change day, once again left a message for someone to call back. Nothing. Rang the main number today and requested she put me through to service and was told that she couldn't but will leave a message for them to contact me. I rang Service again and got ansaphone and once again requested someone call me back. I am waiting. All I can say is their system for service is outrageous.

I called twice to Kia Sunshine at Southport. No call back, till the next day, by then I was in a rush and didn't pick up my call. Bruce called again on Monday, however by then I had purchased my new car at Metro motors in Brisbane. OnChris at Metro, was so nice, as were all the staff there. I actually went to Sunshine motors on Monday after picking up my new car only last Sat. I needed a couple of pin pointers on technical issues. The service staff were arrogant and told me I needed to see the sales staff. They sarcastically asked if I bought it there, then replied have you had it for a couple of weeks, I said no a couple of days. A female appears telling me it will be sometime before any sales person can assist me and she knows little, but will try to assist. To no avail. I was going to do my services there, but they have lost me on the 2 dealings I tried to have. Pity, they treat genuine customers, with cash like this. Oh, and I always dress nice. I am 72 and this is appalling. I will take my car for service to Brisbane. Gold Coast won't get my money.

Bruce was extremely helpful and knowledgeable, I will recommend him to all of my friends

Absolutely avoid this service centre! Horrible service dodgy practices

Quite disappointed with the overall experience I had at this dealership. Fluffed about with the appraisal of my trade in after telling me they could do an appraisal at my work place. Low balled me and when I said I wasn’t happy and wanted more, the sales man started mansplaining their fixed costs of lighting, watering grass, staffing and did not even attempt to see if he could get me even an extra $100 let alone anything at all. I left the dealership, having previously put a deposit down on the vehicle I wanted ahead of my visit. Later that same day I advised them that I was no longer interested as they didn’t even come to the party at all on my trade in saying I should check with my ‘husband’...firstly not my husband and secondly i don’t need to check with anyone. A bit sexist if you ask me...we are in the 21st century! I have since traded my car in to another dealer ‘Marooka Kia’ who were absolutely AMAZING from start to finish and got me another $1,500 on top of Sunshine Kia’s trade in offer. Only after being told I’d gone elsewhere, they magically pulled an extra $1,500 out of thin air to offer for my trade in. A little too late! It’s been over a week and I have contacted the sales person to get my deposit back which I have been ignored! Very underwhelmed by this dealer and will certainly steer people away from purchasing vehicles through them in future!

After my previous Kia Picanto was written off I upgraded to a Kia Rio Sport. Come delivery time it was damaged goods, there was a dent on the front side pillar (repaired at my expense) and two deep scratches on the front side fender (will be repaired at first service) Peter was professional until I asked him if I could come in for some advice re the radio settings, got the impression he was busy and come back another day. I also asked for a Sunshine Kia sticker, a few days later I got one from Spare Parts. I tell it like it is, I love the car but the rest of it is a mixed bag.

Thank you Bruce for 5aking the time to make sure all was good to go.

Just Great service all round !

Even though the car took 17months from order to delivery, it was worth the wait. All the sales staff were highly professional and courteous. Avery special thanks to Katherine Wilson who managed th process of the purchase for me. Her communication was excellent leaving me at no time wondering what was happening during the process. A very pleasant experience overall and would eagerly recommend the dealership to family and friends. Greatly appreciated Katherine and Crew.

The car its self is really good..drives well...Hubby and I first time we went in we did not feel very welcomed.We felt as if we were being sized up. However after talking to Bruce, it was overally a good experience. I wanted alloy wheels on my car but did not come with it because somehow email that was sent to me, I do not remember receiving it. I would have prefered if they had actually emailed again or at least call to confirm. Grace and the other lady ( I forgot name..starts with an A)who did extras were really good.. Grace was patient with us so grateful. But car drives really well..and yes I would go back again if I am to buy a new car..cheers