Sydney City Toyota Waterloo

Sydney City Toyota Waterloo


4.7 · 146 Reviews

We purchased a car from Sydney City Toyota and, after waiting for almost a year, our vehicle finally arrived. However, the process of picking up the car was far from smooth. We encountered several issues, particularly with the Business Manager, whose communication was consistently unprofessional and misleading. Throughout the waiting period, we received incorrect information multiple times. For instance, when we inquired about the possibility of a refund for our deposit, we were told that it wouldn’t be refunded, which later proved to be inaccurate. Additionally, upon the car’s arrival, we were provided with conflicting information regarding financing options, making us feel pressured and misled. Ultimately, we decided to pay in cash, which took some time to organize. Despite this, we were rushed and informed that the car would be given to another customer, which we found unreasonable given our long wait of nearly a year. When we arranged to pick up the car and transferred the full payment, we were told that the car was ready. However, upon arrival, after completing the payment, we were informed that the car could not be released as it hadn’t been registered yet—despite having paid nearly $30,000 two weeks earlier. Most concerningly, my name and family details were incorrectly written on the documents, and the Business Manager still pressured me to sign them despite the errors. This disregard for accuracy and professionalism was unacceptable. When I respectfully addressed these concerns with the Business Manager, I was met with disrespect and even accused of being dishonest, despite having a witness present. The behavior exhibited by the Business Manager was highly unprofessional, lacking any regard for customer service or respect. We felt completely upset by their behavior. Overall, I cannot recommend Sydney City Toyota for purchasing a vehicle. The experience was stressful, and the level of customer service was far below acceptable standards.

Hamid R
October 6th 2024