I was looking for a vehicle to buy for my father and contacted several dealerships through KBB. I received a response from many, Tim Hurst from Wright Honda was quite persistent and eventually we agreed on a deal for a new CR-V. He emailed/texted me a sticker which showed it is a 2024 car with 3 miles on it. I wired the money to my parent's account, Tim started calling/texting me on the day when I said the money should be received. He told me if I am ok with a different color car, I told him I am not, he said the one he told me about was sold but he will get me the same one. He proceeded to call/text asking when will my parents pick up the car. My father went to pick up the car later on the same day and noticed that it had 270 mi on odometer. He was embarrassed to tell me about it. My mom though told me about it the next day.
I phoned/texted Tim, telling him I did not agree to buy a car that had 270 mi/it has a different value, and that inspection sticker on this "new" car will expire in October (another words the dealership had this car since Oct and used it as a demo). He told me his manager will call me the next day. I asked him to either pick up this car and refund the money, to get another identical but new car, or give a discount as we did not purchase the new car that I agreed to.
The manager, Jeff Varney, kept bullying me saying that the car my father got is the new. Essentially, the dealership, in their quest to get a "deal", sold my father, knowing that he would be embarrassed to bring it up, a car that was not new, for the price of the new one.
The dishonesty and lack of ability to accept the fact that they have done anything wrong is very telling.
You can extrapolate it to all of your dealings with this dealership as I am sure it will extend into all areas of their business.
Edward M
February 19th 2024
