This review is related to the service department at Audi of Massapequa. I purchased my vehicle elsewhere(out of state) but I decided to have it serviced at Massapequa. They have a new, beautiful building and they are within a decent distance from my home.
The conversation that led me to this review ended with the service advisor telling "you can take it somewhere else". Now, I understand that the vehicle wasn't purchased from them, and they may not be invested in giving me great service, I get that but I am both disgusted and appalled by the comment this morning!
My first interaction with this dealer came when I bought in my vehicle for an oil change in December. I picked the car up, drove less than 5 miles and it the dash lit up like a Christmas tree. I immediately returned the car, where it was in the service department over 5 days(waiting on a part, understandable with supply chain issues). The cost for that service was about $1800. Within weeks of that service, the low oil light came up and when I looked in my driveway, there were oil stains all over the driveway. Again, called them up to tell the car was again leaking oil and could I bring it in. They said, yes, but we don't have any loaner(again, another Covid problem but understandable). After a few calls and back and forth, a loaner was found within a decent time frame and I bought the car back. This time, the car stayed at the dealership for almost 3 weeks while they worked to solve the problem with a master tech from Audi. I was frustrated but since I had the loaner, I waited for it to be done. During that service, a recall was taken care of. The recall involved a airbag sensor in the passenger seat. The recall involved me getting a new seat cover on the passenger side but the driver side wasn't changed, so I now have a two different seat covers in the car. I didn't complain, and understood this was an Audi problem and not necessarily their specific issue. When all said and done, this service ended up costing another $1300. So since January, I have spent over $3000 on my car at their dealer. So to be told this morning to "take it elsewhere" was a punch in the gut! I held off on complaining to Audi or here about the serviced I received because for the most part, all the problems were taken care of.
Now I keep getting a "safety system malfunction" constantly and it is related to the seat/airbag recall. Again, the recall not their problem BUT they were the ones to "fix it". Why would I take it somewhere else when they were the ones to repair it? Today is 3/17, they told me the first appointment isn't until 3/28. This is unacceptable and again, the advisors attitude and telling me to take it elsewhere is horrendous! I am going to take my car elsewhere moving forward and so should you if you are reading this! No customer should be talked to like this, NONE! I will also lodging a formal complaint with the Better Business Bureau and Audi North America!
1 Star is a gift!
Reginald L
Brightwaters, NY
March 17th 2022
