Mercedes-Benz of Westwood

We Bought a certified preowned GLS450 (just over 30K miles) from Westwood Mercedes, and within 60 days and less than 500 miles, several check lights popped up on the dashboard. While in servicing for the check lights, we were told the brake pads are worn out to the lowest point 3-4mm, and we will need to pay out of pocket. The whole point of buying CPO cars is because the dealers or automakers go through a multipoint inspection and will check on hundreds of parts and systems to ensure they meet the minimum requirement. When we demanded the CPO multipoint inspection records/details and how the car passed inspection at first place, we were left unanswered. The salesperson Matt told us he does not have any records of work done to the car and thought the “service guys must have been sleeping”. According to service/salesperson Grant, “its normal for Mercedes brake pads to go from 8 to 3mm in about 500-1000 miles”. Per Grant’s claim, all Mercedes owners need new brakes in about 2000 miles??? While we are sure Mercedes would like to hear these ridiculous claims made by Westborough dealership, we are still trying to reach the Sales manager Jeremy (or Jerry?) and has been ignoring us. The whole process has been a very time consuming and frustrating experience despite having all the warranties and extended warranties on a 3-year-old certified car. It’s almost a month we are going through this hassle and its simply exhausting. In our opinion, the brakes will not ware out from 8mm to 3-4mm within 60 days of use and less than 500 miles. Westwood cannot produce the proof of work prior to sale, neither is it recorded in the database that another dealership can look it up. Did Westwood sell us a car with worn out brakes/failed inspection or they never really did any multipoint inspection? Its hard to trust car dealership but you cannot trust their certification either!

I recently went to this dealership to trade in my 2019 MB C300 for a new 2023 MB C300.Before I went there I informed the dealer in writing about what kind of deal I was looking for, prices, etc. I did tell the dealer that I had three written offers together with KBB and Edmunds evaluation. We exchanged several emails, confirmed the date and time for the meeting. Upon arrival the dealer played the usual game, put me behind the wheel of a new car, took me for a ride and did not want to discuss the numbers. David Grancell was a salesman I was dealing with. After hour and a half a manager bumped into me in the hallway and threw a number for my 2019 MB which was much lower than I informed them about and what I had in writing from another dealership. The manager was kind of rude, did not introduce himself, did not have any communication skills and seemed that he was rushing somewhere. He was mentioned something about wholesale prices and so on. I did not accept the deal and walked away. David Grancell, who was standing next to me at that moment promised to call me next day. He never did. Two days after I went to another Mercedes dealership, traded in my 2019 MB C 300 and bought a new 2023 MB C300 for the price I anticipated and in accordance with KBB, Edmunds evaluation. Mercedes-Benz of Westwood (Group 1-IRA) has no integrity, no transparency, no professionalism, no respect. They do have teamwork design to fool around with customers. Stay away from this dealership.