First Team Toyota

First Team Toyota


4.7 · 97 Reviews

Buyers beware!! We recently stopped by to browse new models. We were nit driving the vehicle we were considering to trade (19 Pilot Elite). We looked at the the 21 Highlander Platinum Hybrid AWD. (Which we ultimatwly bought) Our concern whwn looking at it was the space in the third row. It looked tight. But we were assured the redesigned model actually had more space than our Pilot. Without it there to compare and the kids not with us to test, we took their word. After all, they should be the experts, right? Wrong!! They knowingly lied to us about the space. The third row of a highlander is nithing more than for looks. Even our small childeren cannot sit back there comfortably! Quickly learning our mistake, we went back to explain our dislike and was still trying to deal with them. Knowing we would lose some money, we were going to try to trade for a new Sequoia so we would have the space we needed. Not only did they want us to lose the $9k we put down on the Highlander, they wanted us to lose thousands more on top of that!! Really, after they lied to sell the first one, they were still out for blood!! Granted, some of this was certainly our mistake and we own up to that, but don't think for a second that this dealerahip will be truthful with you. Their answers are whatever it will take to make a sale. Toyotas were known to hold value, now I'm not so sure! May I suggest you go to Priority Toyota if you are absolutely set on buying a Toyota. They are the kargest in the area, so I'm sure they pride themselves on honesty to get repeat buyers. Lear from our mistake!!

Byron C
December 26th 2020