DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE.
Unfortunately, the warranty provider of my car recommended that I take it to this location (being that I live less than 2 miles from the service department) as the vehicle had an error code for a solenoid (drive train malfunction). Upon arriving at the dealership, On October October 25, 2018, the young lady that checked me in indicated that they would immediately take it to the service department and finish having the diagnostics completed and then they would relay the results to the warranty provider and see what they approved.
This was on a Thursday afternoon. On Monday, I got a little curious as to the status (as I had not heard anything from the service folks). I decided to contact them directly.
Upon contacting the service department, I was notified that my "advisor" had been released from service and that my car had not been addressed yet and that the warranty provider had not been contacted. This now starts the 14 day fiasco at Midtown BMW. Fiasco, is to say it politely.
I then contacted my warranty provider who indicated they had not been contacted of the vehicles status to date. After being directed to a second service advisor, of which did a good job , indicated it would be 2 days for the warranty inspector to arrive to evaluate the claims that NOW the oil pan was leaking at the seal, the timeline chain cover was seeping, the solenoid needed replaced to the tube of $3200. Rightfully so , the warranty provider wanted to perform an inspection. This would push the issue too Wednesday.
Once approved by the warranty provider, the Advantage Service team began to work. which was 1 calendar week (7 days) after I dropped the vehicle off.
Finally, on the following Monday I received a call regarding the vehicle. I was informed that the hub bolts were stripped and that " it wasn't them" (where I was asked if I had taken the wheels off the car for any reason. Yes - if I had removed them). Obviously, they indicated that they were stripped before they touched the wheel.
After arguing with the service advisor for a few minutes, he said he would talk with the service manager and get back to me. The service manager called back an indicated they would replace the hub but it would take a day or so for the part to come in.
Then, on Wednesday at 09:57 I was notified that they vehicle was put back together and that they were contacting the warranty provider for payment. At 1:03pm on November 7, 2018, I was delivered my car back. From October 25 thru November 7, 2018, the vehicle was in Advantage BMW Midtown's possession.
As I left the service area, I drove immediately home which is 16 blocks from the service department. I then parked my car, when into my residence to change clothes for a meeting. When I returned ~2 hr's later, the car would not start.
I immediately called Advantage BMW Midtown where they sent a loaner car and made arrangements for a tow truck to bring the vehicle back to the service department. Later in the afternoon, the verdict was that a radar detector , that was professionally installed 2 month prior, was causing the car not to start. Obviously, I was surprised to hear that. I was escorted to one of the "service department managers" who stated the same thing.
I left with the vehicle, when low and behold, there was an error code displayed on the dash and the radar detector was not operating as they unplugged it from the fuse box. When I returned, they took the car again, to clear the code, indicated that the battery was bad and they then went to change the battery ( which I don't think they did as they did not provide me with a receipt and there is not evidence that the bolts had been removed in the truck area cover/housing for the battery).
With all this said, I now have new scratches on the bumper of my car from an unknown origin, and am apprehensive to whether any of the service that was performed was as there is no evidence that the passenger side hub is in new condition.
Based off of this fiasco, I can only come to the conclusion that this service department is one of those that scams it's customers and attempts to leverage their "reputation" being a certified BMW service centers and prey's on customers that may not be mechanically inclined or say to these deceptive practices. As a consumer, I feel obligated to warn other potential customers of the possible fraudulent activities that occur at this service center.
STAY AWAY - DRIVE A LITTLE FURTHER TO ANOTHER BMW SERVICE CENTER.
The initial concern of the solenoid was a ~$300-$400 service. I was billed $3242.52. Absolute deceptive in practice.