They had my Jeep Grand Cherokee for 16 days untouched in their service department as they were waiting for approval from Chrysler Corporate to fix a transmission problem that should be under warranty !!
After 16 days having me in a rental (they have no loaners) my rental bill was $600+ and they denied paying it when they were the ones that took 16 days to provide me with the determination that the trans work was not covered under warranty. They were the ones who took me to Enterprise and told me I had to have a Dodge product for a rental. The service is horrible, the service department is chaotic. How could it possibly take 16 days to determine whether the trans issue was covered under the warranty. Total incompetence and lack of respect and consideration for their customers. After 16 days and an email to the General Manager, Service Director and Service Manager within two hours I get an email stating that the trans would not be covered or my $600+ rental. They have no concern or consideration for customers who have purchased there. Screw you as much as they can is the motto at this dealership...screw you on the purchase, attempt to screw you on the financing and screw you on the service. Stay away from this place they have no soul or ethics it' all about profit and incentives for management !!
Need to vent! Let me start by saying DO NOT DO BUSINESS WITH AIRPARK DODGE in Scottsdale. They are complete morons, dimwitted AND UNETHICAL! last month ordered a truck with their salesperson Shelly Lipton. got a good deal. their manager, David Head insisted on selling me the add on BS. I held my ground and refused. He wasn't pleased. The sales person was like a puppet with him. Gave a $1000 deposit. My gut told me something just wasn't right. called later that week Shelly told me all is good and truck is ordered. a month later I call to get a status on the order. Shelly wasn't there so I spoke with another salesman. He puts me on hold for 5 minutes and tells me to call Shelly tomorrow. he doesn't find any order. went down to the dealership today and spoke with another manager, Benjamin. No body knows anything and no order located. Shelly is there , sees me and doesn't have the courage or courtesy to talk to me or Ronna. Benjamin tells me that the other manager Dave must have forgotten and "didn't punch the order in". end they didn't even offer a new deal or compensation on another truck? doesn't make sense??? Funny before I went to Airpark Dodge I was warned by another dealership that they were UNETHICAL. SHOULD HAVE LISTENED AND NOT WASTE MY TIME.
I don't know what to make of it . Are they really that incompetent or did I broker a good deal and this was their way of not honoring it???