Audi Centre Gold Coast

62 High Street
Southport, QLD 4215

Inventory: NewUsed
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4.9 rating of Audi Centre Gold Coast
4.9 out of 5

99% Recommended

Based on 539 Sales and 16 Service Reviews

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Sven Guttenbeil

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Ratings 4.9
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Time Frame
5 Star Rating
Overall Experience
This was my first Audi after 30 yrs of BMW. The whole process was smooth and pleasant. I love my car !
Reedy Creek, QLD Assisted by Amantha Burns
5 Star Rating
Overall Experience
Very good communication and good knowledge
Arundel, QLD Assisted by Sam Roberts
5 Star Rating
Overall Experience
Fantastic experience, very friendly and lovely to deal with
Biggera Waters, QLD Assisted by Tara Wood
5 Star Rating
Overall Experience
A perfect experience and a pleasure to deal with
Barangaroo, NSW Assisted by Amantha Burns
5 Star Rating
Overall Experience
For the sales and delivery process Sam Roberts was professional, knowledgeable & respectful. The process was very smooth. Sam was very open and you could feel his honesty.
Overall a very positive experience with Audi Gold Coast for sales and service.
.
Alice, NSW Assisted by Sam Roberts
5 Star Rating
Overall Experience
Great to see so many female staff members,Tara couldn’t have been more helpful. One of the easiest car purchases I have made.
Assisted by Tara Wood
5 Star Rating
Overall Experience
Great experience and very helpful
Benowa, QLD Assisted by Sam Roberts
5 Star Rating
Overall Experience
We look forward to our Audi experience
Biggera Waters, QLD Assisted by Sven Guttenbeil
5 Star Rating
Overall Experience
Fantastic Experience delivered by a Team of Professionals
Assisted by Sam Roberts
2 Star Rating
Overall Experience
Following many visits to the Service Centre for my A6, the overall experience has been very poor, leaving allot to be desired. For those interested in reading some of my experience, I offer the following, accurately recorded, and previously shared with Audi Service. The most recent problem related to the engine light coming on repeatedly, notwithstanding visits to Audi, and service costs, to resolve the issue, only to leave and to have the light re appear. I have since researched this particular issue, and it comes about that this has always been an issue for the A6 and for Audi, in general, and apparently is still being worked on in an attempt to minimise the issue! Happy reading:
A chronological sequence of this deplorable service is spelled out below, as it may create awareness with other customers, and in the hope Audi management will set about taking remedial action to improve performance.

Dec 28, 2016
9.10am Checked car into Audi Service with Nick, due who advised inspection, would take approximately 2 hours, and I would be called in the afternoon with diagnosis.
4.30 pm Called Audi spoke with Nick who said he would check with service department and call me.
4.40pm Nick called to advise the service department was unable to complete the inspection, and that he would call me around midday
Dec 29., 2016
9.30am Nick advised the cost of the inspection would be $430. I questioned the inspection cost since the oil leaks maybe directly related to the past repaired oil leaks or service. Nick advised Audi would no know until inspection complete. I provided detail of recent invoices for t past repairs, including oil leaks, $1860.25 + $2960.10 + annual service.
11.49am Call from Nick requesting I return call
3.30pm Returned call and spoke with Nick who advised repairs required to again fix the last invoiced oil leaks along with a new oil leak. Nick advised I would not be charged for the past repaired oil leak, but the repair for the new oil leak would be $870 plus the inspection cost to dissemble the front bumper $430. I informed Nick that I considered the $430 inspection charge inappropriate given this inspection would be required to identify the prior oil leak repaired by Audi under warranty, and in addition, Audi represented at the conclusion of the past oil leak repair (noted above) that I need not expect any further oil leaks following the inspection. I proposed the $430 be waived and I would pay the $840 cost to repair the “new” oil leak. Nick advised he was unable to respond, so I requested to speak to the Service Manager, Kianna.
Upon being transferred to Kianna, I again explained the aforementioned. Kianna advised that the cost to repair the prior oil leak should have been around $500. I informed her that the cost was $1860.25. Upon Kianna checking the invoice, she advised that other work was carried out to inspect the engine to ensure all had been resolved and that there were no other issues. I informed Kianna that I had not requested this “additional” work, but be it as it may, that this added spend was the reason service represented that “all” leak issues had been resolved, and therefore, I had been required to spend this additional money evidently to have assurance that all leaks or potential leaks had been identified, otherwise, why would I have been invoiced for these ‘added’ charges!
Kianna advised that the reason the past oil leak reoccurred was due to “faulty” replacement parts, which she suggested does happen!!!
Following considerable discussion, and having explained that we have been travelling extensively, and that we have driven very few miles, since the past repairs were completed, Kianna proposed to charge $241 + the cost to repair the new oil leak $870 total $1111. Kianna explained that since they have to reassemble the car to return to me for the Xmas and New Year period, that she could not waive the $271. I accepted the reduced charge on this bases. Kianna confirmed the car would be ready for pick up around 4.30pm and she would arrange for a driver to pick me up at my home.
Kianna advised the parts would be ordered from Singapore and upon delivery, expected in the first week of January, I would be called to return the car for repair.
3.40pm (approximately 5 minutes after the last call!), I received another call from Kianna advising that the car would not be available for pick up, since it could not be reassembled as Audi Service had now advised that the leak could no longer be contained, and therefore, the car should not be driven. I explained to Kianna the need to have the car over New Year, and that a loaner would be appreciated. Kianna advised that this was not possible since all loaners were already out. I advised that this was a continuing saga and that I was extremely disappointed with this Audi Service experience, and that this type of misinformation and run around was unacceptable.
Dec 30, 2016
8.47am Called Kianna and left message with receptionist that I would email the above summary, requesting waiver of the proposed and previously agreed $271, since the reassembly is no longer being performed for my usage of the car until the parts arrive from Singapore, and which was the bases for agreeing to this charge.
8.55am Sent email of above summary to Kianna.
10.08am Received email from Kianna advising that the $241 would be waived “since the vehicle will remain on the hoist pending delivery of the parts, hopefully to arrive Thursday January 5”.
Jan 5, 2017
10.00am Called Kianna left message for return call for update if car would be ready for pick up today.
11.30am Received call from Nick, confirming the parts had arrived. However, certain parts were missing since they failed to show up in the Audi system, and were assumed to be included in the original parts order. Nick advised there would be an additional charge of $1850 for these parts, along with the $870 already quoted. I responded that this was totally unacceptable, since the repair required had not be properly diagnosed, and the repair quote of $870 had now increased to $2720. I requested to speak with the General Manager. Nick requested to allow him to explore options to find the missing parts locally.
3.25pm Nick called to advise that he had been successful in finding the missing 4 seals, at a cost of $4 each (total $12), and that it will no longer be required to spend the additional $1850. Nick advised the car should be ready for pick up tomorrow.
Jan 6, 2017
3.00pm Called Nick to confirm pick up today. Nick advised that the car would not be ready but that it would definitely be ready Monday. He offered a loaner car for the weekend, which I accepted.
Jan 9, 2017
3.00pm Called Audi requesting to speak with Service, to confirm pick up today. Informed that all Service Agents were busy with other customers, and I would receive a call back in a few minutes.
4.00pm Called Audi to advise no return call had been received. Upon reaching Nick, he advised he would need to check with the foreman, as I waited online. Nick advised that the car would not be ready until tomorrow (Tuesday) since Service was “trying to fit my repair in with and between the other repairs’. I questioned Nick as to why my car is being “fitted in between other repairs” and I reminded Nick that the car was expected last Friday, promised today, and now tomorrow. Upon requesting a specific time for pick up tomorrow, we agreed 11.30am.
Jan 10, 2017
11.45am Arrived at Audi to pick up car. Nick informed me the car was being washed. Car eventually delivered at 12.30pm. Upon being presented with the billing, the $271 previously agreed with Kianna to be waived was still included in the billing. Nick requested I provide proof, of this waiver, and I showed him the email from Kianna, confirming the waiver, and he requested I email forward a copy to him, which I did. Nick made this deduction handwritten on the billing, advising he would email the final billing once he had spoken to Mark, Service Manager.
Jan 11, 2017
9.30am Called and spoke with Nick to inform him that after picking up the car yesterday, and o the way home, the back light indicator came on the dash. Nick requested to return the car.
3.15pm Arrived at Audi to have the back light bulb replaced.
4.15pm Settled bill with Nick and took delivery of the car.
Jan 12. 2017
8.35am Called Nick, left message with Tracy for Nick to return call, advising Tracy the reason for my call was that the back light indicator had come back on again following the bulb replacement yesterday.
10.45am Called Nick, who was unavailable. Grace offered to reach Mark, Service Manager, also unavailable. Grace left message for either one to return call.
11.20am Received call from Nick, and advised the back light indicator on the dash was back again. Nick requested to come into Audi again.
A chronological sequence of this deplorable service is spelled out below, as it may create awareness with other customers, and in the hope Audi management will set about taking remedial action to improve performance.

Dec 28, 2016
9.10am Checked car into Audi Service with Nick, due who advised inspection, would take approximately 2 hours, and I would be called in the afternoon with diagnosis.
4.30 pm Called Audi spoke with Nick who said he would check with service department and call me.
4.40pm Nick called to advise the service department was unable to complete the inspection, and that he would call me around midday
Dec 29., 2016
9.30am Nick advised the cost of the inspection would be $430. I questioned the inspection cost since the oil leaks maybe directly related to the past repaired oil leaks or service. Nick advised Audi would no know until inspection complete. I provided detail of recent invoices for t past repairs, including oil leaks, $1860.25 + $2960.10 + annual service.
11.49am Call from Nick requesting I return call
3.30pm Returned call and spoke with Nick who advised repairs required to again fix the last invoiced oil leaks along with a new oil leak. Nick advised I would not be charged for the past repaired oil leak, but the repair for the new oil leak would be $870 plus the inspection cost to dissemble the front bumper $430. I informed Nick that I considered the $430 inspection charge inappropriate given this inspection would be required to identify the prior oil leak repaired by Audi under warranty, and in addition, Audi represented at the conclusion of the past oil leak repair (noted above) that I need not expect any further oil leaks following the inspection. I proposed the $430 be waived and I would pay the $840 cost to repair the “new” oil leak. Nick advised he was unable to respond, so I requested to speak to the Service Manager, Kianna.
Upon being transferred to Kianna, I again explained the aforementioned. Kianna advised that the cost to repair the prior oil leak should have been around $500. I informed her that the cost was $1860.25. Upon Kianna checking the invoice, she advised that other work was carried out to inspect the engine to ensure all had been resolved and that there were no other issues. I informed Kianna that I had not requested this “additional” work, but be it as it may, that this added spend was the reason service represented that “all” leak issues had been resolved, and therefore, I had been required to spend this additional money evidently to have assurance that all leaks or potential leaks had been identified, otherwise, why would I have been invoiced for these ‘added’ charges!
Kianna advised that the reason the past oil leak reoccurred was due to “faulty” replacement parts, which she suggested does happen!!!
Following considerable discussion, and having explained that we have been travelling extensively, and that we have driven very few miles, since the past repairs were completed, Kianna proposed to charge $241 + the cost to repair the new oil leak $870 total $1111. Kianna explained that since they have to reassemble the car to return to me for the Xmas and New Year period, that she could not waive the $271. I accepted the reduced charge on this bases. Kianna confirmed the car would be ready for pick up around 4.30pm and she would arrange for a driver to pick me up at my home.
Kianna advised the parts would be ordered from Singapore and upon delivery, expected in the first week of January, I would be called to return the car for repair.
3.40pm (approximately 5 minutes after the last call!), I received another call from Kianna advising that the car would not be available for pick up, since it could not be reassembled as Audi Service had now advised that the leak could no longer be contained, and therefore, the car should not be driven. I explained to Kianna the need to have the car over New Year, and that a loaner would be appreciated. Kianna advised that this was not possible since all loaners were already out. I advised that this was a continuing saga and that I was extremely disappointed with this Audi Service experience, and that this type of misinformation and run around was unacceptable.
Dec 30, 2016
8.47am Called Kianna and left message with receptionist that I would email the above summary, requesting waiver of the proposed and previously agreed $271, since the reassembly is no longer being performed for my usage of the car until the parts arrive from Singapore, and which was the bases for agreeing to this charge.
8.55am Sent email of above summary to Kianna.
10.08am Received email from Kianna advising that the $241 would be waived “since the vehicle will remain on the hoist pending delivery of the parts, hopefully to arrive Thursday January 5”.
Jan 5, 2017
10.00am Called Kianna left message for return call for update if car would be ready for pick up today.
11.30am Received call from Nick, confirming the parts had arrived. However, certain parts were missing since they failed to show up in the Audi system, and were assumed to be included in the original parts order. Nick advised there would be an additional charge of $1850 for these parts, along with the $870 already quoted. I responded that this was totally unacceptable, since the repair required had not be properly diagnosed, and the repair quote of $870 had now increased to $2720. I requested to speak with the General Manager. Nick requested to allow him to explore options to find the missing parts locally.
3.25pm Nick called to advise that he had been successful in finding the missing 4 seals, at a cost of $4 each (total $12), and that it will no longer be required to spend the additional $1850. Nick advised the car should be ready for pick up tomorrow.
Jan 6, 2017
3.00pm Called Nick to confirm pick up today. Nick advised that the car would not be ready but that it would definitely be ready Monday. He offered a loaner car for the weekend, which I accepted.
Jan 9, 2017
3.00pm Called Audi requesting to speak with Service, to confirm pick up today. Informed that all Service Agents were busy with other customers, and I would receive a call back in a few minutes.
4.00pm Called Audi to advise no return call had been received. Upon reaching Nick, he advised he would need to check with the foreman, as I waited online. Nick advised that the car would not be ready until tomorrow (Tuesday) since Service was “trying to fit my repair in with and between the other repairs’. I questioned Nick as to why my car is being “fitted in between other repairs” and I reminded Nick that the car was expected last Friday, promised today, and now tomorrow. Upon requesting a specific time for pick up tomorrow, we agreed 11.30am.
Jan 10, 2017
11.45am Arrived at Audi to pick up car. Nick informed me the car was being washed. Car eventually delivered at 12.30pm. Upon being presented with the billing, the $271 previously agreed with Kianna to be waived was still included in the billing. Nick requested I provide proof, of this waiver, and I showed him the email from Kianna, confirming the waiver, and he requested I email forward a copy to him, which I did. Nick made this deduction handwritten on the billing, advising he would email the final billing once he had spoken to Mark, Service Manager.
Jan 11, 2017
9.30am Called and spoke with Nick to inform him that after picking up the car yesterday, and o the way home, the back light indicator came on the dash. Nick requested to return the car.
3.15pm Arrived at Audi to have the back light bulb replaced.
4.15pm Settled bill with Nick and took delivery of the car.
Jan 12. 2017
8.35am Called Nick, left message with Tracy for Nick to return call, advising Tracy the reason for my call was that the back light indicator had come back on again following the bulb replacement yesterday.
10.45am Called Nick, who was unavailable. Grace offered to reach Mark, Service Manager, also unavailable. Grace left message for either one to return call.
11.20am Received call from Nick, and advised the back light indicator on the dash was back again. Nick requested to come into Audi again. A chronological sequence of this deplorable service is spelled out below, as it may create awareness with other customers, and in the hope Audi management will set about taking remedial action to improve performance.

Dec 28, 2016
9.10am Checked car into Audi Service with Nick, due who advised inspection, would take approximately 2 hours, and I would be called in the afternoon with diagnosis.
4.30 pm Called Audi spoke with Nick who said he would check with service department and call me.
4.40pm Nick called to advise the service department was unable to complete the inspection, and that he would call me around midday
Dec 29., 2016
9.30am Nick advised the cost of the inspection would be $430. I questioned the inspection cost since the oil leaks maybe directly related to the past repaired oil leaks or service. Nick advised Audi would no know until inspection complete. I provided detail of recent invoices for t past repairs, including oil leaks, $1860.25 + $2960.10 + annual service.
11.49am Call from Nick requesting I return call
3.30pm Returned call and spoke with Nick who advised repairs required to again fix the last invoiced oil leaks along with a new oil leak. Nick advised I would not be charged for the past repaired oil leak, but the repair for the new oil leak would be $870 plus the inspection cost to dissemble the front bumper $430. I informed Nick that I considered the $430 inspection charge inappropriate given this inspection would be required to identify the prior oil leak repaired by Audi under warranty, and in addition, Audi represented at the conclusion of the past oil leak repair (noted above) that I need not expect any further oil leaks following the inspection. I proposed the $430 be waived and I would pay the $840 cost to repair the “new” oil leak. Nick advised he was unable to respond, so I requested to speak to the Service Manager, Kianna.
Upon being transferred to Kianna, I again explained the aforementioned. Kianna advised that the cost to repair the prior oil leak should have been around $500. I informed her that the cost was $1860.25. Upon Kianna checking the invoice, she advised that other work was carried out to inspect the engine to ensure all had been resolved and that there were no other issues. I informed Kianna that I had not requested this “additional” work, but be it as it may, that this added spend was the reason service represented that “all” leak issues had been resolved, and therefore, I had been required to spend this additional money evidently to have assurance that all leaks or potential leaks had been identified, otherwise, why would I have been invoiced for these ‘added’ charges!
Kianna advised that the reason the past oil leak reoccurred was due to “faulty” replacement parts, which she suggested does happen!!!
Following considerable discussion, and having explained that we have been travelling extensively, and that we have driven very few miles, since the past repairs were completed, Kianna proposed to charge $241 + the cost to repair the new oil leak $870 total $1111. Kianna explained that since they have to reassemble the car to return to me for the Xmas and New Year period, that she could not waive the $271. I accepted the reduced charge on this bases. Kianna confirmed the car would be ready for pick up around 4.30pm and she would arrange for a driver to pick me up at my home.
Kianna advised the parts would be ordered from Singapore and upon delivery, expected in the first week of January, I would be called to return the car for repair.
3.40pm (approximately 5 minutes after the last call!), I received another call from Kianna advising that the car would not be available for pick up, since it could not be reassembled as Audi Service had now advised that the leak could no longer be contained, and therefore, the car should not be driven. I explained to Kianna the need to have the car over New Year, and that a loaner would be appreciated. Kianna advised that this was not possible since all loaners were already out. I advised that this was a continuing saga and that I was extremely disappointed with this Audi Service experience, and that this type of misinformation and run around was unacceptable.
Dec 30, 2016
8.47am Called Kianna and left message with receptionist that I would email the above summary, requesting waiver of the proposed and previously agreed $271, since the reassembly is no longer being performed for my usage of the car until the parts arrive from Singapore, and which was the bases for agreeing to this charge.
8.55am Sent email of above summary to Kianna.
10.08am Received email from Kianna advising that the $241 would be waived “since the vehicle will remain on the hoist pending delivery of the parts, hopefully to arrive Thursday January 5”.
Jan 5, 2017
10.00am Called Kianna left message for return call for update if car would be ready for pick up today.
11.30am Received call from Nick, confirming the parts had arrived. However, certain parts were missing since they failed to show up in the Audi system, and were assumed to be included in the original parts order. Nick advised there would be an additional charge of $1850 for these parts, along with the $870 already quoted. I responded that this was totally unacceptable, since the repair required had not be properly diagnosed, and the repair quote of $870 had now increased to $2720. I requested to speak with the General Manager. Nick requested to allow him to explore options to find the missing parts locally.
3.25pm Nick called to advise that he had been successful in finding the missing 4 seals, at a cost of $4 each (total $12), and that it will no longer be required to spend the additional $1850. Nick advised the car should be ready for pick up tomorrow.
Jan 6, 2017
3.00pm Called Nick to confirm pick up today. Nick advised that the car would not be ready but that it would definitely be ready Monday. He offered a loaner car for the weekend, which I accepted.
Jan 9, 2017
3.00pm Called Audi requesting to speak with Service, to confirm pick up today. Informed that all Service Agents were busy with other customers, and I would receive a call back in a few minutes.
4.00pm Called Audi to advise no return call had been received. Upon reaching Nick, he advised he would need to check with the foreman, as I waited online. Nick advised that the car would not be ready until tomorrow (Tuesday) since Service was “trying to fit my repair in with and between the other repairs’. I questioned Nick as to why my car is being “fitted in between other repairs” and I reminded Nick that the car was expected last Friday, promised today, and now tomorrow. Upon requesting a specific time for pick up tomorrow, we agreed 11.30am.
Jan 10, 2017
11.45am Arrived at Audi to pick up car. Nick informed me the car was being washed. Car eventually delivered at 12.30pm. Upon being presented with the billing, the $271 previously agreed with Kianna to be waived was still included in the billing. Nick requested I provide proof, of this waiver, and I showed him the email from Kianna, confirming the waiver, and he requested I email forward a copy to him, which I did. Nick made this deduction handwritten on the billing, advising he would email the final billing once he had spoken to Mark, Service Manager.
Jan 11, 2017
9.30am Called and spoke with Nick to inform him that after picking up the car yesterday, and o the way home, the back light indicator came on the dash. Nick requested to return the car.
3.15pm Arrived at Audi to have the back light bulb replaced.
4.15pm Settled bill with Nick and took delivery of the car.
Jan 12. 2017
8.35am Called Nick, left message with Tracy for Nick to return call, advising Tracy the reason for my call was that the back light indicator had come back on again following the bulb replacement yesterday.
10.45am Called Nick, who was unavailable. Grace offered to reach Mark, Service Manager, also unavailable. Grace left message for either one to return call.
11.20am Received call from Nick, and advised the back light indicator on the dash was back again. Nick requested to come into Audi again.
etc etc !!!
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This has been a very disappointing experience, totally unexpected from an Audi Service Centre.
I offer these comments in the hope that Audi will sit up and take notice, leading to improvement so as to deliver quality service.
Broadbeach, QLD