Absolutely love my new Audi, the team at Gold Coast Audi do know how to make you feel special! From the test drive to the delivery process, everything was very seamless and enjoyable. Sam is a top bloke, took his time to make sure that we were happy with the car, even took time out of his RDO to get the car prepared/ready for delivery and Deb from Finance was delightful to deal with, went above and beyond to get us approved extremely quickly and explained every single process. Will definitely come back if we ever need another car/upgrade!!
The whole ‘process’ from my first test drive earlier this month to driving away in my lovely Q2 on Nov 21 was seamless, super efficient, caring and top class. The Audi team members headed by vivacious Tania Mellik were very welcoming, knowledgeable and eager to assist me without making me feel that all they wanted was to ‘secure’ a sale. I felt supported and happy to be the potential customer right from the start. Jack Kofoed was an awesome salesperson to deal with. He soon developed a business like but at the same time friendly ‘rapport’ with us and was patient and very professional in all our dealings with him. Sarah( relief Business Manager?) was extremely helpful and efficient and has a lovely manner. The staff member who organised the Care package on the Monday was good - as was another Sarah when I picked up the car and Karen/ Kristen (?)who told me about service details. Early on in the process we had met up with sales personnel Hayley and Giovanni/ Giuseppi(?) who made us coffee and were friendly and professional at the same time. We were able to go to the cafe on Nov 21( closed on our 2 previous visits) and staff there were happy to serve us too. All in all it has all been a most’pleasurable’ experience from start to finish and a huge credit to Tania and the Audi team. I look forward to being able to have a further dealings with the team when I seek further knowledge about the car’s ‘technology’ and service requirements in the future. Rebecca and Brett are to be congratulated on the awesome level of customer service which they strive for and which they undoubtedly achieve in this section of Sunshine Frizelle and which I hope to personally thank them for at some point. Thank you!