Audi Richmond

12592 Broad Street Road
Richmond, VA 23233

Inventory: NewUsed
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4.9 rating of Audi Richmond
4.9 out of 5

99% Recommended

Based on 324 Sales and 2 Service Reviews

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Ratings 4.9
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5 Star Rating
Overall Experience
Great buying experience! Aeris was a great help and very attentive throughout the entire process. Highly recommend!
Assisted by AERIS QUACH
5 Star Rating
Overall Experience
Fantastic buying experience! As an out-of-town buyer of a pre-owned vehicle, I needed a comprehensive and accurate description of the features and condition of the vehicle before driving up to see it. Our salesperson Aeris Quach was a pleasure to deal with and her description of the vehicle's condition was 100% accurate. She communicated very well and kept in touch throughout this process. Aeris is very positive and high-energy. She made our buying experience wonderful.

The vehicle was ready for us when we got to the dealership...clean, clean, clean. Being unfamiliar with the area, Aeris provided clear directions during our test drive, staying a few steps ahead so that we could concentrate on the vehicle and not have to talk about every single turn. She has a very effective way of communicating things like that.

The dealership itself is very nice, clean, modern, and new looking.

Overall we had a very positive experience with Aeris and the whole team at Audi Richmond. I highly recommend them.
Raleigh, NC Assisted by AERIS QUACH
5 Star Rating
Overall Experience
The staff and facility are tops. Been with them through three Audi's. The sales people make the experience painless, helped me find just the right vehicle in my most recent purchase, and the delivery experience left me feeling like somebody special. The service department is also tops. Their new facility is as good as I have seen anywhere. Can't say enough good things about this place and especially the people who make it hum.
Montpelier, VA
5 Star Rating
Overall Experience
The dealership treated me with respect and answered all questions. The entire process was not stressful. Scot was wonderful to work with!
Chester, VA Assisted by Scot Anderson
5 Star Rating
Overall Experience
Great people to work with.
Richmond, VA Assisted by Darianne Addington
5 Star Rating
Overall Experience
I enjoyed every moment of my experience. Working with Aeris was a true pleasure. Any question I asked she went out of her way to get an answer. The entire team made me feel like family. I am proud to say I own an AUDI.
Manakin Sabot, VA Assisted by AERIS QUACH
5 Star Rating
Overall Experience
Aeris did an outstanding job. She spent considerable time making sure we got the right vehicle and we did not feel pressured at all. Every phase of the deal was handled professionally. One of the best car buying experiences I have ever had! A great car and even better people.
Manakin Sabot, VA Assisted by AERIS QUACH
5 Star Rating
Overall Experience
Overall great experience. Salesperson and management were outstanding and very accommodating to our needs. This was our first experience with Audi and it was very positive.
Assisted by AERIS QUACH
5 Star Rating
Overall Experience
Wonderful Total Experience purchasing my 2019 SQ5
Love the vehicle and a complete pleasurable experience. Ashley Blunt did a great job!!!!
So glad I’m a customer at this great dealership!!
Richmond, VA
5 Star Rating
Overall Experience
A great experience from the time we walked into the dealership to the time we walked out with our keys. Our vehicle was taken back and detailed wonderfully and was even pleasant about a few spots I saw that I wanted cleaned again. Aeris was very attentive a wonderful person in general, which made her customer service shine!
Franco and David were both very attentive as well as accommodating. Franco wrangled everything together for our test drive while Aeris finished up with her customers before us. David was our test-drive partner and was a fun guy to talk to while on our test-drive.
I’d say any one of the three, Aeris, Franco or David would be able to help you with your car needs and make you feel valued.
Warrenton, VA Assisted by AERIS QUACH