Fantastic buying experience! As an out-of-town buyer of a pre-owned vehicle, I needed a comprehensive and accurate description of the features and condition of the vehicle before driving up to see it. Our salesperson Aeris Quach was a pleasure to deal with and her description of the vehicle's condition was 100% accurate. She communicated very well and kept in touch throughout this process. Aeris is very positive and high-energy. She made our buying experience wonderful.
The vehicle was ready for us when we got to the dealership...clean, clean, clean. Being unfamiliar with the area, Aeris provided clear directions during our test drive, staying a few steps ahead so that we could concentrate on the vehicle and not have to talk about every single turn. She has a very effective way of communicating things like that.
The dealership itself is very nice, clean, modern, and new looking.
Overall we had a very positive experience with Aeris and the whole team at Audi Richmond. I highly recommend them.