Richard was good to deal with and delivery process was very smooth. Overall a good experience. Dealer also let me take car overnight which was very helpful for the partner to test drive and test the car in a d as nily environmental.
Buying a car is a long process and Richard at Austral Honda made it a great experience, he was extremely helpful and made sure we we looked after from start to finish ! Also Kasey was just as helpful with our finance and went above and beyond to find what worked for us best and was very patient which was great.
The whole process was made easy thanks to Richard and Kacy. Richard was very patient and extremely helpful, certainly not the usual pushy car salesman. Kacy worked tirelessly to get us the best possible finance deal. They value your business and treat you like a person not a number. Defitnitely will recommend and buy from Austral Honda again !
We purchased our car through Kris Withers at Austral Honda. Initially the service was ok, he came to our house so as we were able to take the car for a test drive. However that was the extent of the good service. My leasing company had to call me at work and ask me to call the dealership for the purchase invoice. They were able to send me a trail of emails over a number of days requesting the invoice which wasn't actioned. We had verbally agreed on a trade in price for our old car and on pick up of the new HR-V, were told that they would not honor the price. We declined their new offer and had to drive both cars back home. Delivery of the car was subpar, the fuel tank wasn't even full! We opted for roof racks with the vehicle which weren't in stock but where meant to be installed at our first service. When we picked up the car from service, they weren't installed and service were not aware of any installation required. I had to call Kris to be told that the roof racks were on order and when I enquired more, was eventually told that they were not Honda roof racks but a generic brand and were on order from a retailer. I demanded a refund for the roof racks as we did not want generic roof racks and were not told on purchase that we would not be receiving Honda certified roof racks. There was no apology for the confusion and we also never hear from the dealership again. No after sale car and no call to follow up with the new car. I would never purchase a car from this dealership again and every person I've told of our experience is surprised at the lack of service and overall experience.