Austral Honda

95 Breakfast Creek Rd
Newstead , QLD 4006

Inventory: NewUsed
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4.8 rating of Austral Honda
4.8 out of 5

98% Recommended

Based on 406 Sales and 1 Service Reviews

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Richard Zhang

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Ratings 4.8
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5 Star Rating
Overall Experience
The service book has no record of the first service. Was it done?
Clontarf, QLD Assisted by Richard Zhang
5 Star Rating
Overall Experience
Richard was good to deal with and delivery process was very smooth. Overall a good experience. Dealer also let me take car overnight which was very helpful for the partner to test drive and test the car in a d as nily environmental.
The Gap, QLD Assisted by Richard Zhang
5 Star Rating
Overall Experience
Buying a car is a long process and Richard at Austral Honda made it a great experience, he was extremely helpful and made sure we we looked after from start to finish ! Also Kasey was just as helpful with our finance and went above and beyond to find what worked for us best and was very patient which was great.
Burleigh Bc, QLD Assisted by Richard Zhang
5 Star Rating
Overall Experience
The whole process was made easy thanks to Richard and Kacy. Richard was very patient and extremely helpful, certainly not the usual pushy car salesman. Kacy worked tirelessly to get us the best possible finance deal. They value your business and treat you like a person not a number. Defitnitely will recommend and buy from Austral Honda again !
Burleigh Bc, QLD Assisted by Richard Zhang
5 Star Rating
Overall Experience
Richard is nice person,help me a lot.
Bunya, QLD Assisted by Richard Zhang
5 Star Rating
Overall Experience
Excellent customer service Adam and Kacy were fantastic and made the whole process easy and fun. Love my new Honda HRV!
Biggera Waters, QLD Assisted by Adam Fry
1 Star Rating
Overall Experience
We purchased our car through Kris Withers at Austral Honda. Initially the service was ok, he came to our house so as we were able to take the car for a test drive. However that was the extent of the good service. My leasing company had to call me at work and ask me to call the dealership for the purchase invoice. They were able to send me a trail of emails over a number of days requesting the invoice which wasn't actioned. We had verbally agreed on a trade in price for our old car and on pick up of the new HR-V, were told that they would not honor the price. We declined their new offer and had to drive both cars back home. Delivery of the car was subpar, the fuel tank wasn't even full! We opted for roof racks with the vehicle which weren't in stock but where meant to be installed at our first service. When we picked up the car from service, they weren't installed and service were not aware of any installation required. I had to call Kris to be told that the roof racks were on order and when I enquired more, was eventually told that they were not Honda roof racks but a generic brand and were on order from a retailer. I demanded a refund for the roof racks as we did not want generic roof racks and were not told on purchase that we would not be receiving Honda certified roof racks. There was no apology for the confusion and we also never hear from the dealership again. No after sale car and no call to follow up with the new car. I would never purchase a car from this dealership again and every person I've told of our experience is surprised at the lack of service and overall experience.
New Farm, QLD
5 Star Rating
Overall Experience
Richard made my car purchasing so easy and stress free.
And not to mentioned Kacy who worked so hard for me to get the finance approved asap
Thank you
Browns Plains, QLD Assisted by Richard Zhang
5 Star Rating
Overall Experience
Great deal great service great team
Brisbane, QLD Assisted by Richard Zhang
5 Star Rating
Overall Experience
Excellent service. I was kept up to date at all times about the progress of the deal ie. waiting time for vehicle to arrive etc. Richard was very helpful and a pleasure to deal with.
Mansfield, QLD Assisted by Richard Zhang