This was our second vehicle purchase at Banks. They had what we were looking for in a truck. Sales person was courteous and made the process easy. Service department was great. Vehicle was ready to pick in a reasonable time.
I had been bringing my Chevy here for 3 years. Basic stuff, oil changes, brakes and state inspection. Then in March 2018 my heat/AC blower stopped working, so no defrost. There is a recall but my VIN wasn’t included. They were able to do a software update. They didn’t charge me a crazy amount, it was around $100. Then in September it started again but then stopped. In November it started again. Some days it would work, some days it would work after 20 or 30 minutes of driving. If I stopped the car it would not start again. I went in on a Saturday to to get it fixed again. When they were done they told me they couldn’t fix something that was working. They couldn’t recreate the problem so they couldn’t do anything. They told me to bring it back in when it stopped working again..um ok. It was only in the 30’s out...who needs heat?? So Monday it does it again. I call at 530 and spoke to Lisa. I explained the situation and she said to bring it in. I said I wouldn’t be there till 630. She said no problem, we are open to 8. I asked if there was someone capable of fixing it. She said YES. I arrive and there are 9 cars parked in service and basic care. I go in and explain the situation. The rep is on the phone telling the customer, yes you need new rear lights but I know you don’t want us to overcharge you and replace them? (Who says that to a customer “? ) I explained the situation and the rep said oh, sorry, Everyone is gone. We only have basic care available. Ok well this isn’t basic but Lisa said to bring it in. At this point I said can I speak to a manager? He replies the manager has gone home too. At this point I’m extremely frustrated, tired and cold I walked over to the cashier and asked for Lisa. She said she had already gone home. I said I don’t understand why Lisa told me on the phone that you guys are open till eight and I could bring my car in? She said yes I heard her tell you that I’m not sure why she did. So this lady heard Lisa give me misinformation, told me to come in, and thought nothing of it. Didn’t think to call me back, didn’t think to tell her to correct it , or didn’t bring it to the attention of a manager? Whatever you do, do not bring your vehicle here if you expect good or even ok customer service.
Do not I repeat let your guard down at banks chevy,they are just like any other car dealer regardless what you read. After my purchase had a question for a manager don tobin,never called back. The one thing that shocked me was after the sale I got a text about rating there dealership for an amazon gift card.Never heard of a dealer giving away $$$$ has anyone. I took it as a small bribe. BEWARE DO NOT LET YOUR GUARD DOWN.
First and foremost, Brennan was an excellent salesman. I literally came into the dealership determined not to impulsively buy a vehicle, but he pulled out all the stops to change my mind. Which by the way was difficult because like most buyers going to specifically buy a plug in hybrid/EV vehicle most employees at the dealership don't know much about them Nevermind trying to sell them.
However, this seems to be an upper management issue, most likely coming from the top, and I'm speculating these cars aren't worth the commission, unlike a gas guzzler like the Tahoe. Assuming that's the case Brennan more than compensated by literally getting his other car dealer friend to bring a Suburu Crosstreck to the Chevy dealer for me to try, because I told him I was interested in that crossover. Talk about standing by the Chevrolet brand by doing that! I didn't like it and Brennan must have been known I wouldn't have, but knew enough to whoa me.
Well Brennan and his manager were both awesome and I opened up about my leasing miles per year anxiety, and Brennan's manager was very attentive to that and told me he would NEVER want to put anyone in a vehicle where they would be counting their miles. That went a long way with me, a new time leasser.
In conclusion Brennan and his manager nuged me over the edge to lease and I have no qualms about it. Brennan also added that there was one service guy there who new everything about plug in hybrids which assuaged my fears of people in NH not knowing or caring enough about them. Brennan gaged me, knew how to hook me and I don't regret it.
Thank you team Banks!
P. S. Chevrolet home office. You should recognize Brennan and his manager for the stellar work they did. I was 90% sure I wouldn't buy that day and I did. Cheers!