Tavie initiated the contact to go over current coverage. No upselling; I left paying a little less overall for increased coverage under options available to me with my present insurer. She was thorough and took the time to answer every question.
I gave four stars, not five, because previous Banks reps had made no efforts to contact me for annual reviews as Tavie has now done twice. For my more recent experience alone, I offer five stars.
Banks Insurance is the BEST!! I got back with me within an hour and explained everything in detail. Tavie is so friendly and helpful. When I switched from Farmers to Banks they did everything for me.
Farmers always told me I had to send everything to my mortgage company. I would recommend Banks to anyone. Also they saved me a lot of money. I love working with Tavie and everyone at Banks.
Excellent service from the whole company. I really appreciate your professionalism and the easy of doing business with your company. I will not hesitate to refer my friends and family to you. Thank you.
I am a filmmaker in the Roanoke Valley, and we are required to show certificates of insurance at every location we are filming at. Rob has always come through for our film team with prompt responses to our questions and requests. I would highly recommend Banks Insurance to anyone.
I was introduced to Banks Insurance years ago. We placed our business insurance coverage policies with them as well as our employee and personal health insurance. Over the years I've been extremely impressed with the attention to detail from Jeff Banks and his associates. They offer exceptional customer service with everything from walking you through choosing the right policies and coverage to following up on claims and even checking in with you time to time to make sure your coverage is still appropriate for your needs. Anytime I've called to speak with Judy, Deanne, Gina, Jeff or any of the other agents they are always knowledgeable, professional, and most importantly to me, personable. They take the time to not only speak with you about your insurance needs, but get to know you as a customer as well. I appreciate Jeff Banks Insurance so much that when othe agents call or offer to give me "discounted" insurance I promptly decline because the personal service i receive from Jeff Banks Insurance is far more important to me. I highly recommend Banks Insurance for your insurance needs as a personal customer or business client.