I am a filmmaker in the Roanoke Valley, and we are required to show certificates of insurance at every location we are filming at. Rob has always come through for our film team with prompt responses to our questions and requests. I would highly recommend Banks Insurance to anyone.
I was introduced to Banks Insurance years ago. We placed our business insurance coverage policies with them as well as our employee and personal health insurance. Over the years I've been extremely impressed with the attention to detail from Jeff Banks and his associates. They offer exceptional customer service with everything from walking you through choosing the right policies and coverage to following up on claims and even checking in with you time to time to make sure your coverage is still appropriate for your needs. Anytime I've called to speak with Judy, Deanne, Gina, Jeff or any of the other agents they are always knowledgeable, professional, and most importantly to me, personable. They take the time to not only speak with you about your insurance needs, but get to know you as a customer as well. I appreciate Jeff Banks Insurance so much that when othe agents call or offer to give me "discounted" insurance I promptly decline because the personal service i receive from Jeff Banks Insurance is far more important to me. I highly recommend Banks Insurance for your insurance needs as a personal customer or business client.
Banks Insurance personnel is always willing to help and assist in my needs. Thank you.
Excellent, prompt service. The staff is proffessional and personable.
Cara was very helpful and resolved my issue in a timely professional manner.
I have been with Erie Insurance for about 15 years, and Banks Insurance in Roanoke Va has been my Agency the entire time. Both Company's are a Class Act! And Tavie is a Great Agent, thanks for all the hard work you guys have given my family and I, through out the years.