Bert's Mega Mall

1151 N Azusa Ave
Covina, CA 91722

Inventory: NewUsed
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4.8 rating of Bert's Mega Mall
4.8 out of 5

98% Recommended

Based on 676 Sales and 2 Service Reviews

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Bert's Mega Mall

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Ratings 4.8
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Time Frame
5 Star Rating
Overall Experience
Great customer service! Got us what we wanted and got us through the purchasing process fast!
Barstow, CA Assisted by Bert's Mega Mall
Alice, we appreciate the review! We do our best to make the buying process as easy and quick as possible. Please let us know when we can help you again!
December 4th
5 Star Rating
Overall Experience
Daryl is the best guy ever
Chatsworth, CA Assisted by Bert's Mega Mall
5 Star Rating
Overall Experience
My first time going to this store. Amazing. Lots to choose from. Salesman are very knowledgeable and professional.
Rancho Cucamonga, CA Assisted by Bert's Mega Mall
5 Star Rating
Overall Experience
My experience purchasing with berts was great very helpful friendly sales team and staff they worked hard to get me a great deal and help me get my new 2019 Husky 501 . Checkout Salesman recommended Romeo & Carson.
El Monte, CA Assisted by Bert's Mega Mall
5 Star Rating
Overall Experience
Great customer service. Thank you .
Pomona, CA Assisted by Bert's Mega Mall
2 Star Rating
Overall Experience
I have excellent credit, and your desk offered me ridiculous finance terms. It was actually insulting. I almost walked, but I liked the bike and the salesman. Then the guys started adding other figures that weren’t in the negotiation; sort of like a bait and switch on the figures. You have a great selection, and friendly staff, but your negotiation process is not good. I was prepared to give you a decent profit, and assume you made one, but straight forward negotiations would be a better approach. I wanted to finance, so you could have made money in the back end if you had good faith negotiations.
Los Angeles, CA Assisted by Bert's Mega Mall
Gina, we apologize for making you feel this way. It is never our intention to offend or insult any of our customers. As we mentioned over the phone, we had no control over the financing terms due to your credit being locked. We hope you have a chance to do business with us again.
August 20th
4 Star Rating
Overall Experience
Good experience with Larry and Jordan and really happy with my new bike
Assisted by Bert's Mega Mall
Thank you for your feedback, Armando! We're glad you are satisfied with your new bike!
August 20th
5 Star Rating
Overall Experience
DJ is the best. He worked his butt off to make me getting two bikes happen.
Assisted by Bert's Mega Mall
Ryan, thank you for your business! Enjoy your new dirt bikes!
August 19th
4 Star Rating
Overall Experience
We purchased the Honda Goodwing, we're very satisfied and happy with the service provided from your associates. Start beginning with your saleperson Andrew, he's very friendly and accommodating. The transaction went very smoothly. We added some accessories to our new bike. Mario from the parts dept is very helpful. Sean assisted us yesterday, when we picked up the bike. He took the time and was very patience to explain to us the detail of all the functions of the bike. My wife found some scratches on the bike and on the seat, Sean immediately assist to fix them. But unfortunately, the very long scratch, about 7 inches long, on the driver seat was not able to fix. That scratch was not there when we purchased the bike. And the thing that we're not happy was the service dept told us that , this will happen because when we try to get on the seat, our shoe will somehow scratch it. This is a very irresponsible comment to me. They did offer to swap the seat but there's no other that can be swap. I just want you to let your service dept know that, they need to be more careful and take good care of customer's good. This is not a bikecycle, it's a $30,000 mtorcycle. Thank you.
Azusa, CA Assisted by Bert's Mega Mall
David, we appreciate you taking the time to leave us this helpful feedback for each department. We will address the issues you mentioned with our service department. We appreciate your business and we definitely look forward to assisting you again in the future.
August 19th
5 Star Rating
Overall Experience
Great experience. Great bikes. Great staff.
Assisted by Bert's Mega Mall
Derian, congratulations on the purchase of your new bike! We're happy to know you had a great experience!
August 19th