BMW Of Manhattan

555 W 57th St
New York, NY 10019

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3.0 rating of BMW Of Manhattan
3.0 out of 5

100% Recommended

Based on 1 Sales and 1 Service Reviews

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Ratings 3
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1 Star Rating
Overall Experience
Poor communication; poor staffing; poor service
When you think of BMW Manhattan, you expect that exceptional service would be the first phrase that comes to mind. This is the furthest thing from the case. Worse than that, this store is DIRECTLY affiliated with Corporate, and the manufacturer. To say that they don't have their act together, would be understating the matter. I made an appointment on Thursday November 15 to have my vehicle taken in for a diagnostic service. I explained to the rep clearly that I knew the issue, but that Corporate NA required me to get an "official" diagnostic performed, in order to have the vehicle assessed for goodwill assistance, as I was about 5 months out of warranty. The girl clearly stated that it would not be an issue. I woke up at 5 am on Friday to beat the morning traffic, and still ended up driving 2.5 hrs to get to my appointment on time at 8am. My rep was Christian. He promptly asked me if I was aware that Manhattan "Does not do diagnostics on Fridays". The attitude was very rushed, as if they are turning over sales. I was told that they could get to my car by Mon-Tue. I stated that this would be fine, as long as a loaner could be provided. Again, I am being rushed with an answer "Were you not made aware that loaners will not be available for 1-2 weeks?" I asked him to speak to the service manager, who promptly offered the option of dropping me at an Enterprise rental, and pay a discounted rate. I spoke with the service manager, who basically stated that if I knew what was wrong with the vehicle, what was the need for me to be there. I took my vehicle and left. I don't care if my other two BMWs are more expensive than this one, you simply do not act so blatantly indifferent to the miscommunication that you created. I will NEVER bring my business to this dealer again. They absolutely STINK. I found a better dealer on Long Island (omitting the name, so that the post is not considered bias)
5 Star Rating
Overall Experience
I bought my BMW 328 from BMW of Manhattan and they gave me a great deal on a 3 year lease with 15K miles per year. I made the decision in less than an hour because they treated me right. That was almost 2.5 years ago and they have valet service to the subway when I take my car in for inspection service and one recall from BMW which they contacted me on. I highly recommend this dealership!
Astoria, NY