This is my 3rd leased vehicle from Honda. It is however, the 1st one from Bobby Rahal Honda. From the moment we walked into the showroom, even though it was a car dealership, it didn't feel that way. We were met with a warm greeting and were not bum-rushed in any way. It was a very friendly feeling. The whole process from beginning to end was smooth and seamless. At no time did we feel pressured to make a decision. In fact we were encouraged to take our time. The car we decided on was in transit so when it arrived the transition was short and sweet. Chris Lindquist, Greg Schank, Ally Seibert, Eric Saborsky, Matt Cole were great. My wife and I appreciate the fact that we felt as though the staff treated us as royalty. We also witnessed other customers being treated the same way. We love the way it felt as much as we love our new HRV. It was how every car buying experience should be. Great people doing great thing with a great product.
One comment I have is to possibly create a client checklist for items the client needs to make purchase and apply for credit. We had to scramble around the day of signing and did not get a reminder of what we would need to complete the deal. I recognize some of this may be our own responsibility, but just something to consider for the future.
5 stars just doesn't seem to be enough. There are a few Honda dealers closer to where I live. The 70+ mile trip to Rahal Honda is well worth it to work with the best in the business. It is always a pleasure to work with Jessica. She knows her stuff, is always friendly, extremely helpful, and will never pressure into any unwanted purchases. Adam took the pain out of signing all the paperwork and Justin was a big help with the tech features. A big thank you to Jessica and Rahal Honda for making my purchase fun!
I am writing for my 91 year old mom who just bought a Honda Fit from Khagen at Bobby Rahal Honda. Her experience could not have been better. Khagen and the sales team facilitated everything for her (even recorded her CD music so she could play it in the car with an adapter they helped her purchase). Everything was very clear to her, and every detail was attended to by the team. They treated her like family. This dealership is crazy good!!
Many thanks to Russell for his assistance during the purchase of our awesome Honda Pilot. We had a few decisions to make and Russell was very helpful. We are very happy with our Pilot. Again many thanks to Russell and the Honda team.