This is the 4th Honda we have purchased w/ Shirley and Rahal. Shirley is very good at what she does and is a pleasure to work with. I am disappointed that I couldn't make my 2005 civic hybrid last longer. I keep reassuring myself that I saved a lot of $ on gas over the 10 1/2 years I drove the hybrid. I think it would be awesome if you guys would add a discount on the purchase price for returning customers. It would make me feel that you appreciated my loyalty more.