Paul & Flo driving through PA on our way back to Canada on April 27 2017 Had a Tire blow out on my Lexus RX350 Called Lexus ROAD assistance Vehicle was towed to YOUR dealership vehicle arrived @ service 4:55, they close @ 5;00,
HAD CALLLLED talked to Jennifer Patton, we were well received, then it was 5::00pm, Scott McCann MADE IT HAPPEN, had his tire service guy stay after 5:00 to accomadate us, new tire was installed within 1/2 HOUR. & WE WERE ON OUR WAY.
Management should be extremely proud to have these 3 people @ your dealership Jennifer ,Scott , , also young man that stayed after hour. went out of his way to install tire.
Thank You Paul & Flo Canada
May 7th 2017
Service Team and Manager are awesome --- Manager is Nick!
We researched for the best deal for our GS350, and Bobby Rahal Lexus really worked above and beyond with us. Jason Smith was efficient and very helpful, taking the time to educate us in the operation of a daunting high-tech vehicle to otherwise non-tech savvy people! It was well-worth the drive from Pittsburgh!
Everyone is very polite and attentive when reciting why you"e there without having made a prior appointment because of having an immediate emergency with your vehicle.So the service that follows is greatly appreciated.