Totally impressed with the customer service and making the buying experience of a car the most positive we've ever had. The sales representative, Giles, went over and above in taking care of all the details.
I initially had problems doing a test drive because the on line inventory at Lewistown and Mechanicsburg are merged into one - I would check on line and a car was said to be available but wasn't. Then Giles reached out. He is AWESOME! Took so much time and energy to take me on test drives and help me select the right car for me! He explained things thoroughly but was not condescending. As a woman, I have been ignored by my share of car salespersons, but not here! My experience with Giles at Rahal was awesome and now I wouldn't go anywhere else.
Giles is an excellent salesperson! He is very knowledgeable, caring and attentive to detail. He puts the customer first from beginning to end. Even after the sale, he stayed late to make sure the Sirius radios in the 2 cars we purchased were functionating properly before we left.
Kimberly was very friendly and thorough in finishing up with the paper work.
This is a professionally run organization and everyone we met was courteous and you truly felt they appreciated your business.