We have been on and off searching for a van for at least 3 years now. It was never the right time, we never found the right one, or we came in contact with someone we did not feel comfortable giving our business to. It took long enough to convince my husband to agree on a van, but finally he at least settled on a van--only if it was a Honda Odyssey.
So we went in to Bobby Rahal Acura knowing exactly what we wanted to look at. We had done our research (and then some!), and knew they had a few options that might finally fit the bill. Forrest came out to greet us, figured out what we were looking for, and handed us the keys to go check out the vans we were interested in looking at. No pressure, he let us do our own thing, he came out to check on us and see if we had any questions. It was amazing!
We were able to test drive the one van we had our eye on the most, and he was awesome about that too. No pressure, no hounding, just letting us do our thing to figure out if this was right for us.
When we came back, we were shocked to not get the usual salesman runaround. He was honest, fair, and straight to the point. And his sense of humor definitely jived well with us and made us feel so comfortable with him. We decided to go for it, and the process went SO smoothly. I am still in shock at how well it went. He put our info into the system, and immediately we got responses that we were approved for the loan. He walked us through numbers and scenarios to help us figure out the best option for us to go with. And he even stayed a little past closing time to make sure we could have everything done and drive off in the van the same day.
I cannot say enough good things about Bobby Rahal, and about Forrest. It was a super smooth, zero pressure, only helpful experience. And the customer lounge was amazing, filled with snacks, cold drinks, coffee, and a big TV with comfy couches.
Without a doubt, I would go back and recommend them to anyone. After some incredibly shady used car dealership experiences in the past, this was such a breath of fresh air!!