I have had several issues with Bobby Rahal in the past 2 months. It is evident that customer service has diminished at this company. I brought my car in for an oil change and was told in front of a room full of people that my car needed another $400 worth of work and I had to decline which was very embarrassing to do in front of strangers. I took my car in for these repairs and the inspection which was supposed to be $420. I got a call telling me it would now be $500. When I picked the car up it was now $554! To top it all off, they didn't give me a parking space number to locate my car but only said it was parked along the side of the building. I looked for the car in the cold rain for 20 minutes to find it parked in the Acura lot next door.
I have nothing but good things to say about your service department, I've been coming here more than 20 years, always top notch. everything is explained in detail, nothing rushed thru, my truck comes back clean,running good. i like also the recommendations for my truck too!
Thank you for the 20 years of patronage to Bobby Rahal Toyota. We very much appreciate your business and look forward to serving you for another 20 years.
I called to get an oil change and a tire replacement. The lady who answered the phone in the service center seemed friendly at first but that changed as the conversation went on. She told me that she would look up a brand of tires that she recommended for the vehicle since I did not know exactly what I wanted or needed. After she gave me the name and quote of the ones she recommended, I asked if I could get a quote for the middle man tire (one that's good but doesn't suck and one that's affordable) even though I didn't think the first quote she gave me was horrible. She quickly responded to my question by saying, "that is the middle one", in a very arrogant and demeaning tone. After I said okay and agreed to go with those tires we talked about when it should be dropped off. I explained that I could drop it off anywhere between 10am-11am. She quickly responded before I could barely get that sentence and times out and said, "you can drop it off at 10 because no one will be here at 11, we will be at lunch." I thought this response again was very rude and arrogant and I also had the thought that a company does not shut down just because people have to take a lunch break and thought this was very absurd. I do not recommend this service department after this experience.
Dear kw, we sincerely apologize that you had a negative experience at our dealership. Please call or email me, 717-691-0500 x3201 or firstname.lastname@example.org, and I would be happy to resolve your issue. Thank you for the opportunity to make things right! - Dan Taylor, Parts and Service Director, Bobby Rahal Toyota
This is my second time taking my car in to Bobby Rahal Toyota and I cannot say enough good things about the service department. Honest, reliable, extremely neat and clean, and really friendly without being condescending. I so appreciate service like this. Thank you for being a great team!
I cannot say enough great things about the service department team for my recent experience. 2 weeks ago I was traveling from Western NY to my home in NC and experienced a breakdown in the middle of a snow storm. My RAV4 had broken down and needed to be towed. AAA asked me where I wanted to have it towed to. I was traveling and not very familiar with the area, so I asked to go to the nearest Toyota dealership. It was late in the day and I wasn't sure if the dealer could ever help. I though for sure that I was going to be stuck for the night. This wasn't the case. The service department told me that if I could have my car brought in, they would help. Upon arrival with the tow truck, I was greeted with such friendliness and professionalism. The team invited me inside, along with my Golden Retriever traveling companion, Wilson. They got right to work on my car and assured me that they would have me on my way soon. The team invited me and my dog into the customer lounge area without hesitation. One of the sales team members even offered a few treats for my dog. Everyone was great! In no time, my car was repaired and I was once again on my way. I would like to send out a HUGE thank you to everyone in the service department. Not only did they help me out during a snow storm, but they welcomed me AND my traveling Golden Retriever inside with open arms and the utmost professionalism and kindness. KUDOS Bobby Rahal Toyota. KUDOS to all.
I took my truck in for a new frame on Jan. 25th. Jan. 27th it was finished. The truck handles and drives better than when I bought it. No rattles , creaks or shakes. I just want to thank every one involved. Every one was polite, courteous and so friendly. I want to give a special thanks to the fellow (s) who did the mechanical work. Just simply outstanding! Thank you again team Rahal Toyota
They are always willing to go out of their way in helping me. Tell me what is wrong, problems that could soon happen,how much longer something will last, yet keeping the car safe and more importantly my family safe! If the bill gets too expensive willing to give other discounts to help.