Purchased this car sight unseen and I was totally dependent on the description BR gave me. When I seen the car in person the description was spot on.
Ryan at BR had told me two of the tires were worn beyond safe limits and that BR would change those. But when I arrived I was amazed to find BR had changed ALL of the tires. BR did this AFTER I had paid for the car - that's unheard of! A day later I'm still stunned they did this - that's unbelievable customer service.
I had asked Ryan to have the oil changed and when I went to pay they had already waived those fees. Ryan wanted to make certain I enjoyed my car buying experience at Bobby Rahal Mercedes.
Now keep in mind I was buying a used car, my cars value wasn't worth one fifth of the beautiful Mercedes on the showroom floor. But Ryan and his Manager treated me like a VIP.
I didn't meet Mr Rahal but he should know his teams attention to detail, doing the right thing AFTER the sale has made me a future repeat customer. Want to know the proper way to treat a customer? Visit the team at Bobby Rahal Mercedes!
Being employed @ Rahal for 2+ years I have met some of the best people. From Ryan, Jason, Denny , Bob Gee, Kimmy, Kait , derrick and cate , Drags, Murph, rome, Chrissy , Jay, Webby, Sam Porco, Johnny Scott Johnson, Keith, Joe , darc, Pete everyone in service, Kabby (sold tag), Trent, Cassidy , lee and everyone upstairs . Class act ! All my love and gratitude to all. Thanks and god bless !
Everyone I dealt with was informed and personable. Great sales and service team especially Ryan and Kate.
Everything was great and on top of that I absolutely LOVE my new car!!!
This was the best car buying experience I've ever had. Ryan Decker was my salesperson and he provided the best customer service. He was helpful and professional. The manager and the finance person both stopped in to meet me. Felt very valued! Thank you so much! And Ryan I absolutely love my car!!!
I had a good experience with the Personnel at Bobby Rahal. I also asked them to buy my book I CHEATED ON SECOND HEART BY-PASS available on AMAZON.COM and buy two ear thermometers made by KINSA HEALTH available at Apple Stores, Best buy or Target that help with weather mapping of health.
Ryan Decker goes above and beyond in service and making everything easier for me. love love love the car and with the detailing and TPP treatment, it looks like it just rolled out of the showroom. I really appreciated Ryan delivering the car to our home - again, that extra touch of service. thanks!
Worked with Ryan Decker from start to finish. Guy was 1st class through the whole process. Don't have one complaint. I have never been treated so well by a dealership in my life. Maybe I need to start buying better cars haha. Give Ryan an office with a window, he will be a sales machine! Thanks for everything I am truely satisfied with my car I love it !!
I just wanted to thank Ryan Decker he was great ! He made the whole process go smoothly! Thanks Ryan! I love the car!
This was the 4th vehicle we purchased though the Rahal Team. It goes too smoothly time and time again. When issues arise, and they usually do out of nowhere, they are properly and professionally addressed. No one you meet in the organization is ever anything less than courteous , friendly and helpful. Ryan did a great job and we were able to introduce our children and their spouses to the Rahal team as well. We look forward to some driving enjoyment now and tender loving maintenance care from the Rahal folks.
Ryan and Catie were all excellent -- knowledgeable, professional respectful and easy to deal with.