Garth Rickards and the Rahal staff made the whole buying experience a pleasant one. We were pleased with the financial deal and with the fact that they were able to have the van ready within a few hours. We have bought many vehicles over the years and this was, by far, the best and easiest deal we've ever done.
Thanks to Kevin, Mike, Amanda and Jake for making my experience in buying my first vehicle an exceptional experience at Bobby Rahal. Kevin was awesome to work with. The entire team made me feel very comfortable and we're all very professional from the time I walked into the dealership through delivery. Thanks again guys. I love my truck!
I called to get an oil change and a tire replacement. The lady who answered the phone in the service center seemed friendly at first but that changed as the conversation went on. She told me that she would look up a brand of tires that she recommended for the vehicle since I did not know exactly what I wanted or needed. After she gave me the name and quote of the ones she recommended, I asked if I could get a quote for the middle man tire (one that's good but doesn't suck and one that's affordable) even though I didn't think the first quote she gave me was horrible. She quickly responded to my question by saying, "that is the middle one", in a very arrogant and demeaning tone. After I said okay and agreed to go with those tires we talked about when it should be dropped off. I explained that I could drop it off anywhere between 10am-11am. She quickly responded before I could barely get that sentence and times out and said, "you can drop it off at 10 because no one will be here at 11, we will be at lunch." I thought this response again was very rude and arrogant and I also had the thought that a company does not shut down just because people have to take a lunch break and thought this was very absurd. I do not recommend this service department after this experience.
Dear kw, we sincerely apologize that you had a negative experience at our dealership. Please call or email me, 717-691-0500 x3201 or email@example.com, and I would be happy to resolve your issue. Thank you for the opportunity to make things right! - Dan Taylor, Parts and Service Director, Bobby Rahal Toyota
Bobby Rahal Toyota
Alan was great to work with! He took the time to keep us updated on current vehicles and was never pushy.