I purchased a new Kia Soul in August of 2015 on the condition that it would not be "underwater". The finance man assured me it was not.The price was $450 a month for 72 months. I was not happy with the $450 price and said I would take it to my Credit Union and see how much lower they would finance it for. The credit union had previously told me they could not refinance my old Kia because it was to far "underwater"..The main reason I agreed to buy the new Kia was because I had been assured it was not "underwater". The fiance man said to wait a year before I went to my credit union and I would get the best rate from them because my credit would be better. I decided a few days ago to visit my credit union just to see when the best time to refinance would be. I was told my new car was "underwater" and they doubted they would ever want to refinance it. When I called the fiance man today he claimed to have never heard the term "underwater". He claimed I never asked the question. I am waiting to hear back from the manager of Kia Broadway but I am not hopeful. Beware of Kia Broadway. I am a sixty seven year old cancer survivor and I trusted both the salesman and the fiance department to tell me the truth about what I was buying and how I was paying for it. I was wrong to trust them as it turns out. I urge you not to be as trusting as I was. I feel they took advantage of me and my condition. I Have previously purchased two other Kia cars in Pittsburgh. The Kia dealerships there were very honest and forthcoming which is why I trusted these guys. The sad thing is I love my Kia Soul. Please learn from my mistake.