Brown Motors

399 Federal St
Greenfield MA 01301

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1.0 rating of Brown Motors
1.0 out of 5

0% Recommended

Based on 0 Sales and 2 Service Reviews

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1 Star Rating
Overall Experience
Do not get your vehicle serviced at Brown motors. The mechanics are very sloppy with their work and do not take the time to make sure the vehicle is safe. My vehicle was returned to me with life threatening problems due to shoddy workmanship. The mechanics released the vehicle after repair "forgetting" to replace a cotter pin that holds together major parts in the front suspension. Luckily the problem was noticed before a major accident occoured. This is a top dollar repair shop. (the kind that will charge you a two hour rate for 61 minutes of work -no breaks at all on service even if you spend thousands) I paid for and expected expert service. I will never be back to Brown's again. Go to your trusted local master mechanic for better work for about half the price.
Shelburne Falls, MA
1 Star Rating
Overall Experience
It was easy enough BUYING a vehicle, although I got the run around when I asked for a Carfax, then they said they'd have to charge extra and delay the purchase if I needed one, (Should have seen that RED FLAG) salesperson really did tell me a little old lady owned my car and sold it to them because she never drove it. He laughed. (All the way to the bank obviously). I will say, I do like my Jeep, but because I am a Jeep fan, not a fan of Brown's. Shortly after owning my Jeep, my check engine light came on AND OF COURSE, it wasn't covered under warranty. I asked for maintenance records and low & behold, not ONE owner, but two previous owners and multiple issues with the Jeep according to the shop records. My check engine light for a stuck manifold SHOULD have been covered but the shop guy who no longer works there 'forgot' to put it in the system so no, it wouldn't be covered under warranty to the tune of $1200. I will NEVER purchase another vehicle from Browns. Thankfully, I have a private mechanic who is fair, honest and reasonable so he does my repairs and should I ever be forced to have something done at the dealership, I will take it to another dealership because I refuse to give Browns Service Center one more dime of my money. Even though my vehicle was used, it should have been mostly trouble free for at least the first year with proper maintenance. I feel Browns skimps on making sure trade ins are what they should be because they know the Jeep warranty is NOT transferable, so they give you a fair deal on a vehicle knowing you will be coming in and getting fixed sooner or later but most likely sooner. I will never, ever do business with them again, if they cannot stand behind what they sell. I thought buying from a dealership it would be a certified preowned, but apparently there is no such thing, because I only got a minimal warranty, as per state legislation and even then it was like pulling teeth to get them to look at anything. My first two weeks I owned the Jeep, any issue I inquired about I was given the answer that that's normal, nothing wrong with it. Nothing wrong until my warranty expired then everything was wrong. What a gonif! Feh!
Athol, MA