I took my car to the service center at Brown's Toyota in Glen Burnie. My passenger side front window had come off of track and would not open or close. I was told the price would be $250. It was $64 to diagnose the problem. I was told four bolts were loose and came loose due to vibration. I have had the car less than five years and have 47,170 miles on it. I was told that this problem is normal wear and tear and a vibration caused the bolts to become loose and fall off. What else is going to vibrate loose on my car? My Highlander costs more than $30,000. I don't have a problem paying for oil changes, tire rotations, new tires, air filters, or other things that normally have to be replaced. But paying $250 for loose bolts that shouldn't be loose in the first place is unreasonable. This is not the first problem I've had with their service department. When I took my Highlander in for its 30,000 mile routine service, I had an additional charge of $20-$30 for rags. Yes, rags. I don't understand why cleanup wouldn't have been included in the originally advertised price. A box of rags at Home Depot costs less than $20. I am done with the Glen Burnie service department of Brown's Toyota. I ended up watching a YouTube video to fix the window problem myself. It took me less than an hour.