Tarek Khalil is a very professional and amicable sales person. He was able to answer my many specific questions and sourced out the perfect new vehicle for me that ticked all the boxes on my extensive check list. All the staff at Camberwell Toyota were polite and friendly and helped to make my purchase smooth and swift. I really enjoyed the free loan vehicle for a few days travelling around the high country while my new car was sent to Camberwell Toyota. Thank you Tarek and Camberwell Toyota. Highly recommend.
Very happy with Tarek Khalil at Camberwell Toyota. He delivered exactly what we asked for.
I wish I could provide an outstanding review for Camberwell Toyota. I purchased my Prado here in late 2015. The purchase experience left more than a lot to be desired. The only reason I purchased the car here was that of the price. Promises were made, deals were done (and broken), when I (literally) endeavoured to walk out ... miracle!! - a deal was done.
Post-purchase I complained in writing and verbally to the MD who was more than responsive and empathetic. However, the experience I have had since, servicing my vehicle, leaves a lot to be desired.
Fortunately, I have fixed price service costs otherwise I'd be paying an astronomical amount of money to experience repeated frustration.
Example 1: they sent a driver to pick my vehicle up from my registered business address, not my home address where the car was located ... and I had repeatedly given them the correct pickup address.
Example 2: they said they'd rotated the tyres on my car but they hadn't (I placed a mark on each tyre to check if they really had - after my husband had the same experience with the same dealership).
Example 3: they booked my car for a service on a particular day, they sent me an SMS to confirm this date, I rang THREE times to confirm the date ... and they still got it wrong (after I took a day off work for the major service to be undertaken). In fairness, they did pick the car up and service it on this day but I had to stand my ground and growl like an angry bear!!
I feel like I'm held, hostage. This is the closest dealer to me ... within walking distance of my home. I want to recommend them; I want to have a good relationship with them; I want the process to be seamless and without frustration ... but, alas, it seems not to be.
I'm at my wits end and feel that I need to share my honest story with others.
Thanks all, great experience
Great experience - looking forward to driving our new car.
A terrific experience. Staff were great especially Reza and Michael.
Good service! This is the second Toyota car I purchased.
Thank you for assisting us in the purchase of Ashleigh's first car.
Everyone we dealt with provided excellent information & let us know about any extra products available to us for the Corolla.
I will definitely come & see Camberwell Toyota again for any future, including commercial & have been more than satisfied with everything from purchase to service..
Thank you once again.
We had good experience with them, I appreciated their work
Thanks for making it easy