Champion Chrysler Jeep Dodge Ram Fiat(800) 549-10849655 E. Firestone Blvd. , Downey, CA
I brought a brand new 2020 car with them.
On the first day of driving home, driver side sun visor fell off without any reason. Then I texted the sales rep that sold me the car, then he told me I need to make an appointment with service department to get it replaced. So I made a phone call to make appointment the next day. Then they scheduled me for appointment on 9/10/20 at 11 AM. I came on time at 11 AM, but no one helped me just let me stand there for 16 mins. Then someone finally helped me and told me they need to investigate the problem of this fell sun visor and estimate time NEED is 3-4 HOURS.
Then I waited for 4 HOURS straight without anyone letting me know any update with my car.
So I asked after 4 HOURS wait, then the service advisor told me we don't have the part and need to order it. Do you want to keep the car here or to take it home until the parts came.
I waited for 4 HOURS just for them to find out the part is not available to replace. I know its broken and that's why I brought here to service. Its just a sun visor, not some complicated mechanic problem that need LOT OF TIME to identity.
I will suggest anyone who have any other choice to go to other dealership buying a car or service your car. PLESE GO.
In case you have no choice but still going, THE UNPROFESSIONAL SERVICE ADVISOR INFO IS HERE( SERVICE ADVISOR#3231, NAME: CARLOS QUINONES)