Champs Auto Sales

445 W. Eight Mile Road
Detroit, MI 48203

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4.5 rating of Champs Auto Sales
4.5 out of 5

88% Recommended

Based on 34 Reviews

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Ratings 4.5
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5 Star Rating
Overall Experience
I had a wonderful experience at Champs Auto on 8 Mile I would recommend this dealership to anyone in town Sean was very helpful and he got me into a car that I was not expecting to be able to get I was very pleased and very grateful a wonderful place to get a car



Detroit, MI
5 Star Rating
Overall Experience
Sean was very wonderful and helpful. He helped me find a car right for my budget and life. I would refer anyone to Champs Auto!
Novi, MI
1 Star Rating
Overall Experience
I KNEW I would be re-posting this when I took it down.....

I received a phone call from a sales person named Ray from Champs Auto Sales. I was working so the call went to voicemail. Ray told me that he had gotten my inquiry regarding credit and had gotten me "Pre-Approved" for a car loan. He said they had a zero-down program going on and he wanted me to come down so that he could get me into it. He told me all I would need would be a drivers license (or state issued ID) and proof of income. (Bank Statement/Paystubs, etc.). When I got off work, I called him and set up the appointment to go down and pick up my new car.  
 
What happened instead was that I arrived, met Ray and looked (only looked) at several vehicles on the lot, at which point Ray invited me into the office so that we could fill out an application to send to the bank to obtain financing. Remember I am already "PRE-APPROVED". I filled out his application and the next thing I knew I was being called into the office to talk to Sean, the finance manager. Ray never said anything else. Sean asked for bank records and such and said he was sending everything over to the finance company to see what they say. Again, I am PRE-APPROVED. I was sent to the outer office to await a response, then Sean left and another guy (have no idea what his name was) entered and asked more questions. HE sent me back to the outer office saying that the finance company was going to call me with questions of their own because they like to interview the people they lend money to. 24 minutes later, I had not received a call. I was told to go home that the finance company would call me in the morning and I was to call them at the dealership a soon as I heard from them.  
 
This morning I waited until 12 noon and heard nothing from the finance company. I called Ray and was immediately shifted to Sean who said the finance company had declined to finance my car.  not to sound like a broken record, but.... 
 
I WAS PRE-F'ING-APPROVED!!!!! 
 
They didn't even have the common decency to call and tell me. I wasted an afternoon for nothing all because someone decided to be less than honest with me. I hope Ray and Sean can sleep at night. I hope no one ever bull$#!+s them the way they bull$#!+ other people. I know I will never do business with Champs Auto, and I will never recommend that anyone else do either.  

To quote Paul Harvey, ".....and NOW, the rest of the story"

I originally posted this after my initial visit to Champs which left me feeling less than serviced. The day after I posted it (last Friday), I received a call from Sean Harrison telling me he had good news. He would be able to get me financed afterall, even if it meant financing my car in-house. While on the phone, he received an email regarding my post on social media. (Odd timing, don't you think???) Suddenly, he was terribly shocked and audibly disappointed. He asked why I would post something like that when he was working SO hard to make my deal possible. Remember, he had previously told me that the only two possibilities for financing had said no???

He told me that this would have an adverse effect on Ray's employment, as the company has a strict policy regarding negative publicity especially on social media. He told me that Ray was in his 30 probationary period and would certainly be fired because of the company's zero tolerance policy. He then told me what a nice guy he thought I was and that he really was going to get this financing done for me of we could begin again and have a fresh start. He then asked if I could remove the post(s) and said that he would speak with his corporate people and hopefully be able to save Ray's job. I agreed. Remember, this was Friday of last week.....

Yesterday, I had not heard anything from Sean so I emailed him and asked to be updated by the end of business today. This morning, I got a call from him and before we could even get to my situation, he told me how he was able to get in touch with the VP of the company and save Ray's job and he thanked me for taking down my review so that that could happen. NOW the story with my financing is that my lack of income coupled with my expenses (Of which my present lease payments would stop with the purchase of the new car), the only option would be in-house financing and that would entail a 40% down-payment on which ever car we go with......

When I asked about the original ZERO DOWNPAYMENT offer I had originally been offered, he responded that he was trying to help me and was going above and beyond to do so but all I wanted to do was keep bringing up "what we said to you to get you to come in". I am sorry, y'all I cannot make this up....

Honesty, if it weren't so funny, I would be mad. But is hard to be mad when you realize that the person lying to you knows that YOU know he is lying.
Commerce Township, MI
1 Star Rating
Overall Experience
I received a phone call from a sales person named Ray from Champs Auto. I was working so the call went to voicemail. Ray told me that he had gotten my inquiry regarding credit and had gotten me "Pre-Approved" for a car loan. He said they had a zero-down program going on and he wanted me to come down so that he could get me into it. He told me all I would need would be a drivers license (or state issued ID) and proof of income. (Bank Statement/Paystubs, etc.). When I got off work, I called him and set up the appointment to go down and pick up my new car.  
 
What happened instead was that I arrived, met Ray and looked (only looked) at several vehicles on the lot, at which point Ray invited me into the office so that we could fill out an application to send to the bank to obtain financing. Remember I am already "PRE-APPROVED". I filled out his application and the next thing I knew I was being called into the office to talk to Sean, the finance manager. Ray never said anything else. Sean asked for bank records and such and said he was sending everything over to the finance company to see what they say. Again, I am PRE-APPROVED. I was sent to the outer office to await a response, then Sean left and another guy (have no idea what his name was) entered and asked more questions. HE sent me back to the outer office saying that the finance company was going to call me with questions of their own because they like to interview the people they lend money to. 24 minutes later, I had not received a call. I was told to go home that the finance company would call me in the morning and I was to call them at the dealership a soon as I heard from them.  
 
This morning I waited until 12 noon and heard nothing from the finance company. I called Ray and was immediately shifted to Sean who said the finance company had declined to finance my car.  not to sound like a broken record, but.... 
 
I WAS PRE-F'ING-APPROVED!!!!! 
 
They didn’t even have the common decency to call and tell me. I wasted an afternoon for nothing all because someone decided to be less than honest with me. I hope Ray and Sean can sleep at night. I hope no one ever bull$#!++$ them the way they bull$#!+ other people. I know I will never do business with Champs Auto, and I will never recommend that anyone else do either.  
Commerce Township, MI
1 Star Rating
Overall Experience
Terrible service don't waste your time going here
Kalamazoo, MI
3 Star Rating
Overall Experience
Purchased a vehicle from Champs Auto Sales
Highland Park, MI Assisted by Anthony
5 Star Rating
Overall Experience
Sean was a very kind and helpful dealer. He treated me with respect and made me feel like family
Assisted by Sean
5 Star Rating
Overall Experience
Sean is a very good man
Highland Park, MI Assisted by Sean
5 Star Rating
Overall Experience
Sean was awesome! Thank you!
Highland Park, MI Assisted by Sean
5 Star Rating
Overall Experience
Great service from sales to closing the deal. Mario and jackie were very helpful.
Highland Park, MI Assisted by Mario