This review is to make sure folks are aware of this company’s restock fee. If your purchase doesn’t fit or isn’t to your liking and you just want a refund you will pay for the privilege of purchasing from them. None of their competitors charge this restock fee, and in fact many make it easy and affordable to return items. It’s tough not being able to try on gear in a big box store and on top of that, much of this gear is expensive. I don’t like wasting money. Chaparral charged me $25 on a $375 pair of boots that I loved but were just too narrow. I had the boots for less than a week and promptly shipped them back in brand new condition. I lost $25 on my gamble purchasing from them. Needless to say I’m taking my business elsewhere in the future. If you buy from them be sure the stuff is gonna fit.
Thank you for your feedback. Purchases made thru chapmoto.com, our call center or in our retail store are not subject to restocking fees, if returned within 30 days. If the purchase was made thru eBay, Amazon or Walmart; returns are subject to restocking fees. If you made a direct purchase, and were charged a restocking fee; it may have been done in error, and please give us a chance to resolve. Can you email your details to firstname.lastname@example.org, so we can review if you were charged this fee in error.