Chaparral Motorsports

Theeeee best place ive been to and the people around the city are amazing too got a blow out and this guy pulls up to help amazing turns me on to your company amazing gives me and my bike a ride wouldn't take the money either I mean just all around a heaven sent day mannn I will be back and thank you again to John and the service staff

Good salesman very helpful.

I am very unhappy with Chaparral. I ordered 2 $100 gift cards to giver my Son for Christmas. He doesn't live in the area so with the gift cards he could order online. Unfortunately he is unable to use the cards for online orders even though the receipt says for online orders. He has tried several times. I have called both the 800 customer service number and the local San Bernardino store numbers and was on hold for almost 45 minutes before a message came on asking me to leave a message. I left a detailed message requesting a call back which I never received. This is unacceptable. I called again two more times and waited for 20 minutes no answer. I am absolutely at a loss for how to deal with this. BAD CUSTOMER SERVICE IS just my first upset.

This company chaparral motors is a scam and should have been run out of business sooner

Very honest and helpful staff the best costumer service overall. If you have any questions or want a new bike come to chaparral with no doubts or hesitation they will help you out

Carlos was very helpful and informative.

I am a first time customer. My account number is #10750461. I was at the San Bernardino store with Salesperson #11404. I went in-person to place an order for a set of Continental TKC 80 tires with the salesperson with the Sales Order #0070107200. The salesperson entered the wrong item number and I received a set of TKC 70 tires; not TKC 80. I returned to the store and explained the issue. I returned the merchandise to the store. I was charged $15.99 per tire (total of $31.98 for both tires) for something that was not my fault. Salesperson #11404 did not order the correct item that I needed. I called and emailed customer service and I have yet to receive any response to resolve this issue. I lost trust and confidence in their customer service and company reputation. I took my business and bought merchandise from their competitor Rocky Mountain ATV/MC; which is 100% employee owned and operated.

Excellent service

If you are looking for great saleswoman, ask for Renee Alexander. She works with you!

My husband, brother and I had the best experience!!! Our sales person Rene Alexander was amazing super nice patient professional and knowledgeable!!! She made sure we felt comfortable and not one second did we feel rushed thanks Rene for the incredible experience now we are proud owners of a 2021 Polaris RZR Turbo.