Checkered Flag Toyota

5301 Virginia Beach Blvd
Virginia Beach, VA 23462

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4.0 rating of Checkered Flag Toyota
4.0 out of 5

87% Recommended

Based on 8 Reviews

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Ratings 4
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5 Star Rating
Overall Experience
Why a great experience it was with dealing with Jaclyn Campbell and the team that she works with. She was very personal and knowledgeable about our new SUV and Toyota in general. I didn’t need to buy a new car, but she made everything so enjoyable it was very easy decision to go ahead with the purchase.
Moyock, NC
1 Star Rating
Overall Experience
CONSUMER BEWARE!! Stay away from this dealership, would provide 0 stars if I could! Prior to purchasing a 2017 Camry, I was told by my salesperson that I would receive free loaner cars for the life of my vehicle each time it was brought in for service. I was provided a loaner the first 3 service visits, but was told in the 4th visit this is against their policy and they were no longer honoring the verbal agreement.

After filling a complaint with Toyota, this is the final response I received...

"We have researched your case and apologize Checkered Flag Toyota has not contacted you. According to your file, and information provided by Checkered Flag Toyota, the dealer will not honor the verbal agreement as it is not their company policy."

Bottom line is they will not honor agreements made by their salespeople!!

This dealership also claims to have "no hassle" pricing, but when I was ready to walk out of their dealership they were magically able to come up with an additional $1,500 for my trade, and an additional "referral" discount (which is not advertised) so that the numbers would align with what I requested.

Bottom line here is they are fraudulent and will do or say whatever is needed to close the deal! They will also try to rip you off in the process. Once paperwork is signed you are done! BUYER BEWARE, You have been warned
Virginia Beach, VA
5 Star Rating
Overall Experience
After other car-buying experiences that we have had, we thought that we would always have to battle with sales managers, arguing over vehicle prices, trade in values and the best interest rates. We wondered if that was the process we would have to go through each time we needed to buy a car. But after our recent experience at Checkered Flag Toyota, we realized that it didn’t have to be that way. We understand that the purchasing process has to be fair for the dealership as well as the customer and we felt that our time at Checkered Flag was the best. We had a very positive experience. Our product specialist Jaclyn was awesome and was very thorough. She answered all of our questions, took her time and showed us three different vehicles. She was friendly, helpful and easy to work with. Jaclyn helped us find an amazing Toyota Tacoma that we really wanted. This was by far the most enjoyable car-buying experience that we’ve ever had! We weren’t rushed or pressured into anything. We would highly recommend everyone visit Checkered Flag for their car-buying needs and ask for Jaclyn.
Conway, NC
5 Star Rating
Overall Experience
We started our day at Checkered Flag Toyota looking for a new car. Jaclyn Campbell happily greeted us and was ready to answer ALL of our questions all day! Her knowledge and service helped us leave the same night with a new Corolla and feeling very confident in our decision.
Norfolk, VA
1 Star Rating
Overall Experience
I bought a 2018 Camry with Jaclyn and she was great!! Really knows her stuff and very helpful. But beware that the Nav system on the new Camry is unsat and unworkable. It uses an app! Scout thet is very poor. Using goggle mapson your phone direct or a Garman are much better and quicker choices. I have purchases 6 Toyatos but unless this is fixed or change it will be my last. Honda makes a good car too
Norfolk, VA
5 Star Rating
Overall Experience
I worked with Jaclyn Campbell while working on the purchase of a 2018 Tacoma. Her and the staff around her were professional, enthusiastic, and knowledgeable. In addition to their great service, there was no pressure to buy anything I was not interested in. I enjoyed the painless experience.
Virginia Beach, VA
5 Star Rating
Overall Experience
I can’t talk enough about my experience at Checkered Flag Toyota. My sales lady was awesome to work with , I couldn’t be more happy with my purchase. Jaclyn Campbell was very attentive and great to deal with she took care of every detail and went the extra mile on her day off none the less.
Chesapeake, VA
5 Star Rating
Overall Experience
I've owned cars since the 70's. I've toured VW, Honda, Chevy, Nissan, Ford, Carmax and Toyota Dealerships, been to car shows, used car lots, junk yards - have kept a Chevy S-10 alive for 22 years - rented cars for the last 9 years of its life and in 2013 hunted for a used car. In short, I've been around and know what I like. I've had good and bad experiences.
My visit to Checker Flag Toyota dealership was by far the best experience to date. Carmax was the lowest key, low stress, but not as friendly. Jaclyn has been my next door neighbor since last year. This was my first professional interaction with her and she was super. Easy to make an appointment, flexible when I arrived late, I was asked by almost all the staff that saw me waiting if I needed assistance.
I got a full tour of all the options - new and certified pre-owned - sales and lease options. We drove a certified pre-owned Highlander XLE, 2015 model with lots of extras, some regrettably unique to that model year. I learned all about what made that SUV special, what makes Toyota great, what makes Checkerflag Toyota best of all. I gained a new respect for my neighbor too.
The only things that kept me from buying the car right then were my personal circumstances and the ridiculously low value of my Chevy Colorado - I've lot $10k in 4 years after I bought it used. (lesson here - buy a Toyota if you want a car to hold value - painful lesson learned).
I know my next car with be a Toyota and my only dealership will be Checker Flag in Norfolk. How's that for a productive day? Thanks Jaclyn for giving me a great introduction!!!