Cook Volkswagen

2110 Bel Air Rd
Fallston, MD 21047

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1.0 rating of Cook Volkswagen
1.0 out of 5

0% Recommended

Based on 2 Reviews

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1 Star Rating
Overall Experience
Horrible service. If you choose to business here, good luck. I would give zero stars if the system would allow it.

We test drove a used car on a Friday and were told it wasn't ready for delivery, as it needed a few parts to complete MD inspection. We asked salesperson Mike Hamilton to contact us as soon as it was ready, in preparation for buying it. He never contacted us, and after a week of us calling the sales dept and no one returning our calls, FINALLY got the sales manager, who said the car had been sold the night before. This was SIX DAYS after we'd said we were interested in buying it when the work/inspection were complete.

They do not care about potential clients and have the laziest/worst work ethic I've ever seen at a car dealership. I wouldn't 'buy' a free bicycle from these people.
Bel Air, MD
1 Star Rating
Overall Experience
My wife just bought a used Ford from them. It apparently only came with one key which they did not disclose until the sale was final. Ford has a system called MyKey which allows you to set parental controls. If you do not have the admin key you cannot reset these controls so now we have a vehicle that has a maximum speed of 70 miles per hour and they will not spring for the dealer price of getting a new admin key. So I am stuck with a vehicle that is artificially throttled. They refused to do anything about it.

Imaging you are on a two lane dotted yellow road and attempt to pass the vehicle in front of you. As you pull into the lane and attempt to pass, your car max speed of 70 is reached and you don't have time to finish passing before the oncoming car turns you into road-kill.

I was unaware of the dealer my wife was using because several years ago my daughter also had a miserable experience with the Cook's used car department. So, two experiences, both terrible. Don't buy from these people.
Cockeysville, MD