1. According to the email sent by the internet salesman Amr on June 30th 2018, the cost of the Civic hatchback LX would be $19909 plus tax. When I visited the dealership DCH Gardena Honda, it was actually $19909 plus additional installments (such as GAP, anti-theft, and door edge protectors) plus documentation fee plus other fees and final plus tax. Those additional fees were not disclosed in the forementioned email. The email just mentioned $19909 "plus tax".
2. I did not agree to pay for the additional installed devices becuase I was not beforehands told about and did not expect those additions. During negotiation with the internet sales manager Fernando Padilla and the sales Amr, I was told that the anti-theft system and the door edge protectors could not be removed but the others could. Therefore, I assumed the final out of door price would always include the anti-theft system and the door protectors. Finally, we reached the agreement to get the door of door price down to $22270 or so. No one told me that this final price was achieved after the anti-theft system was removed (I figured it out on my own because it was not listed in the contract). When Fernando came back to me, he only said "I got good news. We got the price down to close to 22k." Again, since it was not mentioned at all after I was told the anti-theft system and the door protectors could not be removed, I assumed these two devices we're included in the final price. No body mentioned me a word that anti-theft system was not included.
The above actions can be considered mispresentation, as a theory of bait and switch advertising practices, a failure to disclose information about a vehicle under the California Department of Consumer Affairs.
I worked with Amr and he got me a great deal on my new sport, the process was very fast and easy and my family is so happy. I will definitely recommend amr and Gardena honda to all my friends and family
The original negotiation package included anti-theft system and clear door edge protectors. Finally I got the price down to the acceptable range, but the anti-theft system was removed from the final deal without notifying me first during negotiating process. The final deal was not delivered 100% to the financing guy to write up the contract. The financing guy first gave me the price higher than the agreed amount. I asked him for the negotiation paper but he did not have it with him. Very poor communication and very poor transparency between employees and customers.
Like with all dealerships it’s a hair raising experience. That’s why I wore a wig. Charlie Cruz was fantastic and so was Fernando a.k.a. “The Closer”. I walked in desperately needing a car that would accommodate my dad’s wheelchair and not only did I get an excellent CR-V, but also some great Aloha spirit from Charlie Cruz, and some laughs from Fernando the floor manager. Thanks to two great guys I drove off a happy satisfied customer!!