Shaves dogs bald alleging they are matted so she doesn't have to take the time to actually cut/groom their hair. Take a look at her before and after pics to prove my point. Customer service is not her priority. Laziness and condescending are not two good qualities to have when you are dealing with the public and in this line of work. I'm glad all her "friends" have backed her with their good reviews. It's time someone tells the truth.