This company is amazing and I highly recommend them. After a pipe burst and flooded my mother's basement, they came immediately to assess the damage, finished the work in a professional and timely manner, and were extremely good at communicating with my elderly mother. Scooter and Ashley made a stressful and unfortunate event very easy for all of us.
The staff and technicians at Duckstein are truly a professional group who seek to investigate the root of the problem in your home, and work thoroughly to remediate and solve the issue. The are very good at presenting the facts to you as the home owner and clear about the course of action that needs to be taken. We were very pleased with their work and highly recommend their service to anyone who is in need or restoration.
I would recommend Duckstein for any restoration--nice people to work with--the men that worked on our water problem was handled promptly,attentive on time and as promised.
First class operation !!!
After a ceiling pipe broke in my game room ceiling ruining almost everything.
Duckstein did a Great Job of making it look Brand New again. From Ceiling to Walls & Carpeting ! It was a Special Pleasure working with Ashley, who was the manager for the job. She was Always there for me & we were in a lot of Communication. She is a Big Credit to your Company. Thank You Duckstein Contractors & Thank You Ashley. Rick T.
I was very impressed with the company. The employee's were all very professional and their work was excellent except for the carpet person. This was corrected and I am pleased with the results. I would recommend Duckstein to anyone.
We had a flood in basement this company could not have done a better job. All workers where pleasant and did a wonderful job restoring to normal I would highly recommend them
Took to long to get started to long to finish something had to be done over
I am sorry you feel that the process took to long. Unfortunately when disasters happen it takes time to get everything in line to complete the repairs and get life back to normal. We try to be as ready as possible, but some things we just cannot prepare for. With everyone's personal taste being so different we cannot have a lot of materials ordered and in stock for repairs. Thank you for your review, we can use this to examine our process and hopefully improve for future claims.
Although the end result was good, I had to call after they said they were finished because a small piece was unfinished and they had to come back and complete. Once completed I am satisfied with the work.
I am happy we got everything resolved for you. Thank you!
We came home Christmas night to a toilet that ran all day. We had water in our spare bedroom, kitchen and gameroom. We called the insurance company on Saturday and Duckstein came out put fans in the house for about 5days. After the water was dried up they started the construction which turned out awesome. I have never met such nice people who cared about our needs. Jeff was very caring and took care of everything in a timely manner. The staff is very friendly and caring they did not make you feel like a number. Thank you for your hard work . Jeff also helped us out by recommding some one for our furnace and someone for glass block windows.