We had a house fire over a year and a half ago and our home is STILL NOT FINISHED. Some of the work they do is good and some of the work the do is shabby. For example we needed some hardwood floors replaced and the company that did the replacement only used one coat of poly urethane. Many trim pieces were left undone and I had to do much of the finishing work myself. We no longer have a doorbell because the doorbell had been plastered over and deemed unusable. The basement radiators have not worked all winter, one even cracked and had water pouring out of it onto the floor. I came home to a babysitter in a freezing house. Since then the "new" boiler they installed has been shutting off now just about every other day. I wake up to a cold home and have to reset the boiler. First Choice Plumbing and Heating the sub contractor they use are unresponsive. They do not answer the phone or return emails. My kitchen floor is STILL NOT DONE... we are walking on a demoed kitchen floor and after dozens of emails and calls that go back months and months still I have to receive a date of completing. I would NOT use this company under any circumstances. I have saved every single email and communication concordance and am likely going to have to file a lawsuit against this company. This is coming as a last resort, something that I would never ever do, but I have to choice. I am living in a home with sporadic heat, no kitchen floor or doorbell and countless other smaller issues. Again .. this has been almost 2 YEARS! If you want more details private message me and I can share with you all the emails that have gone unanswered. DO NOT USE!
The team that work for Duckstein Restoration, is outstanding. When the young lady came to see the damage and her professionalize was outstanding and the two gentlemen that came to install the equipment to dry out the damage that accrued within my home, I would recommend them for any job. Customer service is their middle name and it was an absolute blessing to have them in my home. I am well pleased on all levels when it come to a company that stands on what they represent. Thank you and JOB WELL DONE!!!
Would highly recommend service was great and guidance through the process. Their willingness to work with us despite the information we received from our insurance company was above and beyond! Would use again
We had not been in our home for more than 2 months and developed a water leak that required a rather large section of our dining room ceiling being replaced. Our insurance company recommended Duckstein Restoration, and I am glad they did. Duckstein came out to review the scope of work and was very clear in explaining the repair process. The final repair turned out much better than expected. I was prepared that the repair job would be obvious (i.e., that there would be noticeable seams from where the new section of ceiling met the old), but that was not the case. This was a very well-done repair. They were even able to match the texture of the existing ceiling. The final result goes beyond passing the eyeball test. No one wants to call a restoration company, but if you find that you need to, do not hesitate to cal Duckstein.
We had a water leak and was intriduced to Duckstein restoration through our homeowners insurance co, very happy I was. Ashley phoned me and had a crew out that afternoon and took care of all my damage and left some equipment to help dry the water damage. We are looking forward to having Duckstein, do the repairs.
Louis M Mellinger
June 14th 2017
This company is amazing and I highly recommend them. After a pipe burst and flooded my mother's basement, they came immediately to assess the damage, finished the work in a professional and timely manner, and were extremely good at communicating with my elderly mother. Scooter and Ashley made a stressful and unfortunate event very easy for all of us.
The staff and technicians at Duckstein are truly a professional group who seek to investigate the root of the problem in your home, and work thoroughly to remediate and solve the issue. The are very good at presenting the facts to you as the home owner and clear about the course of action that needs to be taken. We were very pleased with their work and highly recommend their service to anyone who is in need or restoration.