I have no idea how they make money to run the place. I had everything ready to go and then, bam extra year tracked on. I said no thanks I was not aware of that extra year. Chris immediately jumped on me for expressing my upset to the gentleman we were working with. There was NO COMMUNICATION of this extra year, I made sure and checked with my spouse before continuing. Needless to say, I'm disgusted and never saw such disregard for customer service before in my life.