near Lebanon Pennsylvania
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Matt is the best! He's knowledgeable, friendly, and down to earth. He really took care of us. Thanks for a great experience.
After having a horrible experience with the dealership next door, my husband and i went to Ebersole Hyundai and was blown away with the great customer service. I would recommend Matt to anyone looking for a new car.
My parents were helping me look for my first car to purchase and their first visit was Ebersoles where they met Stu....
After shopping around from DE to MD to PA they came back to test drive a 2017 Tucson with Matt,......
who was very knowledgeable and nice. The Tucson was “ME” and my Mom placed a deposit to hold the car until I could travel from DE to finalize the purchase.
Although Stu was a decent salesperson, Mike the Sales Manager was obviously in a bad mood, overwhelmed and delivered poor customer service. This was my first car buying experience and it will be memorable for all the wrong reasons. I can’t imagine what it would have been like if my parents weren’t there.
The entire ordeal took 4.5 hours with included a lunch break as the car had not been detailed for delivery Obviously (and it was mentioned to us) they had other interested buyers in my 2017 Tucson so the Hyundai team was fine with us walking away from the vehicle.... which is a shame as this is our families fifth purchase from one of the Ebersole family dealership.
One very bright point of the day was Felix who was able to remove some kind of baked on overspray on the dashboard cover in front of the gauges etc. Up until that point this concern was initially told to my parents that the removal of the overspray would be taken care of. When it wasn’t cleaned it was more of a take it or leave it attitude. As mentioned Felix saved the day and even went and retrieved the product he used ( to show us). Just goes to show you how each member of the team is very significant to the overall car buying and servicing experience. Thanks Felix!
By the way Mike, the Sales Manager NEVER introduced himself to me in spite of walking by us on several occasions. Here was a guy who had my buying power and finances in his hands and never said hi to me.
Stu was kind and patient with me as he went over some of the features so I would like him to get his full commission ( if this rating determines his percentage) as he was the one that held the deal together and we left there with a beautiful car and happy in the end.
But Ebersoles may have lost the Glover-Terry family as loyal customers.
Saw car in show room during a service appointment and mention the uniqueness to my wife, she saw it and said I want this car from that point on all involved with the purchase were excellent in ensuring it was a worthwhile experience from the GM to the detailer. Outstanding dealership should be commended and honored by corporate. V/R. Paul and Donna proud owners of a Kona Ironman.
Best price and best service around.
Outstanding car purchase experience from start to finish. Thorough explanation of Hyundai car models and additional options. Ebersole Hyundai in Lebanon has a new showroom with state of the art facilities.
Our salesman was very courteous and professional during the entire car comparison process. He took the time to explain the details and pro and cons of each car model and provided an unbiased comparison to other car brands.
We had a very relaxing experience and were not subjected to the “high pressure sales tactics” that other dealerships use.
We would highly recommend visiting Ebersole’s Hyundai, Honda,or Kia dealerships if you’re looking for a new or used car or truck.
Great experience! The salesman went out of his way to help us make a well-informed decision.
Stewart was professional and friendly. From the beginning he took the time to have both my mom and I test drive the vehicle and explain its’ features. He took the time to ensure I could finance the available Ford Escape as well explain our options. Andy, the General Manager, was also professional and friendly. My family and I would purchase from them again. Looking forward to many years with my Ford Escape!
I had a very smooth and pleasant experience.
Leasing the Hyundai Elantra from Ebersole Hyundai was easy thanks to you. I enjoy driving it. It works well.