El Cajon Ford

1595 East Main Street
El Cajon CA 92021

Visit Website

4.9 rating of El Cajon Ford
4.9 out of 5

98% Recommended

Based on 164 Sales and 2 Service Reviews

Write Review

Ratings 4.9
Search Area
Time Frame
1 Star Rating
Overall Experience
During the sale, were were told by both Kathleen Conner (the sales lady) and the finance department that if there was anything wrong with the aesthetics or mechanical part of the vehicle, they would take care of it and make it new again. Kathleen seemed to only want to sell a vehicle and make her commission vice selling my wife and I a car that we needed. She also didn't like our 1 year old son and was disappointed that she had to sit in the back on the test drive with him. We needed a vehicle and purchased it in the end but it was a bad decision and my wife and I regret buying the Ford Explorer from her. My wife and I took the vehicle home already upset about the sales experience and how the sales lady treated our 1-year old son. After discovering scratches on the rims, paint, cigarette-burnt cup holder, and a hole in the ceiling liner, we came back to the dealership as we were directed by Kathleen to get it fixed. She then turned us away and told to make an appointment. I am in the Military and it takes an act of Congress to get time off. I took leave to get this taken care of so this was strike 2. Then when I finally came in to get it fixed, they told me that they were going to replace the ceiling liner which is expensive and a lengthy process but they knew a good place that would do the work just down the road of the dealership. A day later, I was called and they said the vehicle was fixed and ready for pick-up. I said that was fast but drove down once I got off work to pick it up. They gave me the vehicle and I drove it home. I inspected the vehicle to see if it was fixed properly and most of it was except for the head liner. They took the cheap way out and put super glue in to fill the hole. I texted Kathleen and said this was unacceptable and sent her a picture of it it and she replied it's not that bad. That was the Ford experience we received. Sub-par. I want to give the car back and put this bad memory behind us but Rob Slater says "Well, that's not going to happen". Who do I need to report this dealership to? During this whole process, Rob also said he would talk to the person who did the initial assessment of the vehicle and call me back on the same day or the next day. A week and a half later, he called me and stated he spoke with the owner and they would not be able to help me. This is a new car and I got the shaft with a trade-in plus they broke their promise essentially lying to me in order to sell a vehicle.
Chula Vista, CA
5 Star Rating
Overall Experience
Excellent service and Kathleen Conner was our saleswoman. She was very friendly and very helpful. We definitely recommend this place and will come back again in the near future.
Lakeside, CA Assisted by Kathleen Conner
5 Star Rating
Overall Experience
Love the new truck so thankful for the people at ford for helping me get into the truck that I wanted!
Santee, CA Assisted by Kathleen Conner
5 Star Rating
Overall Experience
All employees were very nice to my son and I and I appreciate it and happy to have my new car
Mill Valley, CA Assisted by Kathleen Conner
5 Star Rating
Overall Experience
Buying a car from El Cajon Ford was a great experience. I especially want to thank Kathleen Conner for helping me find the right car for me. Kathleen was super helpful, and very knowledgeable and that's why I wanted to work with her. She took the time to call me and work in my schedule to come look for a car. She even had the White Ford Escape that I wanted to test drive already for me. And then she help make it a great deal. I would definitely recommend my friends to go to this dealership. I also wanted to thank John Clark in the finance department for helping me with all my car needs. I felt very comfortable talking to John and he was very helpful. Thank you both for taking great care of me!!
Assisted by Kathleen Conner
5 Star Rating
Overall Experience
Everyone was very friendly, they did the best they could to get me the price I wanted and answered every question I had. Overall a good car buying experience.
Ramona, CA Assisted by Kathleen Conner
5 Star Rating
Overall Experience
Kathleen was very professional and not pushy about the car buying process. I highly recommend anyone who wants to buy a car request Kathleen by name at El Cajon Ford.
Assisted by Kathleen Conner
4 Star Rating
Overall Experience
Good experience, except took so long, even paying cash..
Lakeside, CA Assisted by Kathleen Conner
4 Star Rating
Overall Experience
Kathleen was great and very helpful
Lemon Grove, CA Assisted by Kathleen Conner
5 Star Rating
Overall Experience
My salesperson kathy was great. Went above and beyond.
San Diego, CA Assisted by Kathleen Conner