By far the best experience I have ever encountered. From walking into the doors to leaving with my new car. Our salesman Mark Gerecke really took care of us and wasn't pushy at all. He went above and beyond for us. He was very personable and made my husband and I feel very comfortable about our purchase. I cant thank him enough. He even stayed after they were closing just to make sure I had my car set up and was working perfectly for me. I cant express how awesome of and experience this was. Brad Grellner that did our financing was great too. Will recommend to everyone I know.
I bought a car over the phone on Saturday morning because I live 30 miles away and I'd been to the dealership twice already. The salesman told me we had 'locked it down' and the car was mine and asked that I wait until Monday to pick it up so he could get the commission because he would be off work. I agreed to this and Monday morning came and I received a phone call from another salesman telling me they sold my car to someone else and I'm just out of luck.
What a horrible experience from start to finish. I made 2 prior offers on this car at the dealership and both times I was walked out the door without even getting a counter offer. A few weeks later the car price was lowered on autotrader to only $500 more than my original offer. So I emailed them through autotrader reiterating my offer. A sales person called me and we closed the deal over the phone. For whatever reason their manager decided they don't want to sell the car for that much or to me and cancelled the order with me. I do not believe they really sold it because the car is still listed on autotrader for sale!
This was a gift for my pregnant wife who is now very stressed out and upset for no reason. Buying a car is supposed to be a great experience and a happy time. These guys jerked me around then jerked the sale out from under me. Unacceptable guys, there is no excuse for this.